I just got off the phone with Betsy Saul. She runs PetFinder.com, the famed destination where rescue pets and their prospective owners meet and fall in love…online.
If you’re like me, you worship people who run such effective, socially responsible businesses. How better to make your fortune than by securing the right to say your enterprise is responsible for a full 65% of pet adoptions in the US?
Betsy started PetFinder with little more than a concept and a graduate degree in…tree planting? (Really.) I guess that qualifies her as a true idealist, a mandatory designation for anyone willing to leap headlong into the Byzantine world of shelter policies and procedures.
Her initial naiveté on the intricacies of shelter politics was likely a major benefit, given that I can’t imagine anyone intensely familiar with the haphazard humane services system would willingly subject themselves to this kind of water torture. It just goes to prove that entrepreneurship is for the deviant (that’s a compliment, Betsy—I swear) and that the paradox holds: most effective change often comes from the outside.
Today, Betsy was driving her car around her new hometown—Tampa, Florida. She and I had gotten together so I could interview her for an informative article on hurricane preparedness I’m writing for The Miami Herald.
Her interest in the subject was obvious as she lamented the fact that her livestock rescues would have to remain at her most recent home in New Jersey until she could find a place safely inland from her current residence. But I subsequently learned that her dedication to disaster relief predates her move to Hurricane Central by about two years.
Flinging other responsibilities aside, Betsy traveled in an RV with her semi-retired parents after Katrina wreaked its havoc on New Orleans and its environs. PetFinder was among the first organized responders to deal with some of the catastrophe’s most pressing pet practicalities. It established a database depicting pets in the hopes of reuniting them with their lost owners, securing huge donations from Merial and others in order to manage it in record time.
While PetFinder’s achievement was understandably overshadowed by the sad realities of a natural disaster, it became clear that this upstart organization was more than just an adoption site. Its commitment to across-the-board pet welfare issues and entrenchment within the society of rescue-minded pet people had given it legs to carry more ambitious projects.
Betsy sagely split the organization in two, establishing the not-for-profit PetFinder.com Foundation to run alongside its money-making big sister. This enabled donations and for-profit trickle-downs to finance major community efforts like those undertaken after Katrina, while the original was sold to Animal Planet to help finance its staggering growth.
“A victim of our own success,” she quips. In spite of the sale, I don’t see Betsy slowing down anytime soon. In fact, I was surprised when she confessed to stopping her car on the side of the road during our conversation. But I’ll bet that doesn’t happen often.
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Love PetFinder! Have poured through the pages on several occasions trying to assist locals that have found and rescued lost dogs... I check it once a week for French Bulldogs up for adoption and post the information on the local MeetUp site for members to potentially apply for some of the available dogs. Am delighted that you wrote this posting and are researching the topic for your newspaper article... It'll reach thousands (or possibly millions?) of readers, and that's what truly matters.
Tatiana July 11th, 2007 06:10:00 PM
I love Petfinder too. I found my soon to be 4 year old black and tan shepherd mix on Petfinder.
Petfinder did wonders for helping owners find their pets after Hurricane Katrina. Actually, I volunteered with a wonderful group called Stealth Volunteers. We were assigned found pets and used the internet and our investigative skills to find their owners. I'm happy to say I aided in some Katrina reunions but it's bittersweet because there are so many owners still looking for their pets today.
http://groups.yahoo.com/group/stealthvolunteers/
Julie July 11th, 2007 10:53:00 PM
Well...
I love Petfinder, in regard to the reputable rescues on there- but I really despise the fact that they do not take down the obviously irreputable rescues- even when it has been proven time and time again that the rescue is VERY irreputable.
Case in point? Gentle Giants Rescue in California. Check out www.gentlegiantnews.com if you aren't aware of what's going on in this so-called rescue. It has been brought to Petfinders' attention, repeatedly, and they refuse to pull their 'ads'. All GG's is receiving is free advertising through Petfinder.com for new suckers.
There are also puppymillers who use Petfinder.com. Don't believe me? I actually adopted my first Dane through one of them. She's a RESCUE- after all, she's on Petfinder! But after dealing with her and sitting back and watching over the years, it's easy enough to see the sign of a puppymiller who's just using alternative resources to make herself appear 'better'.
There has to be a solution to these groups using Petfinder- but until Petfinder takes people seriously when they call and discuss these issues with them, things will never change.
I don't know what's worse- knowing there are irreputable puppymills being listed as rescues or knowing that Petfinder knows and they are doing nothing about it.
Anon for this July 12th, 2007 08:12:00 AM
After all I put myself through to find us a new pet, I'm less than impressed with most rescue organizations right now.
We adopted a calico that was said to be cat and dog friendly when actually she was cat aggressive and tolerated dogs as long as she wasn't near them.
The Neo mastiff we adopted and returned came from a private residence. She was said to be pet friendly, when in reality she has a high prey drive and was dog aggressive.
Mojo came from a adoption center that is operated out of Pet Smart. He came to me with a nasty URI and ear mites. When I asked them about helping me out with the bill, they disappeared even though initally they were "very concerned."
These are the same people that almost didn't adopt a animal to me because they didn't like our answer to their question about how long it would take Mojo to adjust to our household. Hubby wrote down 3 days ( that's how long it has taken with any other animal) and they took exception to that. After some convincing, they did let us adopt MoJo but told it told me it would take months. Whatever! Within 2 days despite feeling like crap, he was running all over the house and playing with Taz and Tool. On day 3 he got to spend the night at my vet's clinic as his fever was 106 and he completely stopped eating.
They were so worried about the adjustment period, but could have cared less about the fact he was sick and for long he was sick for. A$$holes!
I went back to the Pet Smart we got Mojo from after his hospital stay and had a chat with a couple of their managers. Apparently they needed to be told that ear mites and URI's are contagious. Then I found out that only their adult cats are vet checked weekly. The kittens are brought in on weekends, but are not checked before they are brought to the store. Lovely...NOT!
I never did hear back from the big boss at Pet Smart and the rescue league that adopted Mojo from us has never bothered to do a follow up to make sure Mojo is in fact okay. He's fine now, but since I mentioned that it costed me $300.00 to get him healthy again, they're not interested.
No more adopting / resucing animals in this house. The general attiude of the people that claim to have the animals best interest in mind really sucks!! These people complain about how they don't have any money, but yet they'll adopt out sick animals which they can't afford to take care of in the first place. As for the vet that neutered Mojo and gave him his first shots, I have yet to have words with them and their hospital is less than 10 minutes away.
If they can't afford the business they are in, they shouldn't be doing it.....
Stacy July 12th, 2007 09:10:00 AM
I, too, used to be "in love" with Petfinder. For the most part, Petfinder represents great and reputable organizations.
However, there is one group (I can't even refer to them as a rescue group) that I have brought to the attention of Petfinder over and over again, yet Petfinder refuses to remove this group from their listing.
The group I am referring to is Gentle Giant Rescue (GGR) in Norco, CA. Petfinder has a strict policy of only posting dogs for adoption that you actually have. Yet GGR has the same dogs listed on Petfinder year after year ... even after the dog has died from old age. They use these Petfinder ads as their Bait N Switch tactic. Of course, they only post the most regal of the breed on Petfinder ... then when you go there to adopt one of these regal dogs, they dog does not exist. (This actually happened to me in Jan. 2005).
If you would like to check this out for yourselves, go to www.GentleGiantNews.com and check out the "ADOPTED DOGS" section (there are many). Then go to Petfinder, to GGRs page, and see what dogs are "available". A lot of them are the same dogs.
Many folks have written to Petfinder about GGR ... but Petfinder refuses to do anything about it.
So, anyway, that's my opinions about Petfinder.
Just make sure you do your "Due Diligence" and thoroughly check out the rescue listed on Petfinder BEFORE you do business with this rescue.
Barbara July 12th, 2007 09:30:00 AM
Correction on the previous post:
To check out GGR adopted dogs, go to www.GentleGiantsRescue.com.
Sorry for the error.
However, if you would like to learn the ugly truth about GGR, go to www.GentleGiantNews.com to read more about them.
Barbara July 12th, 2007 09:32:00 AM
I think the real thing that 'gets me' is that when a regular Joe-Schmoe looks and finds these irreputable groups on Petfinder- they are given a false sense of confidence- 'OF course, this is a rescue group!' 'Of course, this can't be a puppymill in disguise!' 'Of course, they aren't raking in over $400Gs without vetting the dogs, without neutering/spaying, without temperment testing the dogs and adopting them out to unsuspecting fools who end up with timebombs on their hands'- they're listed on PETFINDER!
The typical person- they don't realize you need to research a RESCUE organization. You think Rescue- you think warm, caring people.
Petfinder, keeping the irreputable ones up, makes them LEGIT for the regular Joe Schmoe. THAT is my problem, in the end.
If you get another chance to talk to this woman- please, please- bring up these concerns. They are VERY VALID.
Anon for this July 12th, 2007 12:26:00 PM
We are, in fact, listed on Petfinder.com. Prior to listing, our adoptions (while at peak capacity of 12-15 dogs) were a few each month. After listing, our busiest month saw nine dogs adopted. Nine!
What Petfinder has done for animal rescue groups is nothing short of amazing. They have allowed us, free of charge, to reach the maximum number of potential homes. They have also made finding a pet to adopt so much easier that many people who would simply have gone out and purchased a puppy are now opting to rescue instead.
I do agree that irresponsible and negligible rescues should not be permitted to list on Petfinder. I have no prior knowledge regarding the Gentle Giants issue, so I won't comment on it at this time. However, it needs to be remembered that Petfinder is indeed a victim of its own success. It has grown to the point that policing of members is simply impossible. It should also be noted that the rescue community is not always cute and fuzzy... some members are vindictive and will do whatever they can to discredit other rescues, or organizations that operate differently.
In regards to personality or health issues, I could write a dozen pages about my experiences and opinions... but I don't think that this is the right post for that discussion. I'm sure Dr. Patty will provide a forum for that topic at some point. ;O)
What I really wanted to point out was that regardless of its flaws, Petfinder needs to be recognized for what it is at heart. A caring organization, dedicated to saving the lives of millions of pets who otherwise would meet an unfortunate end. Not only has Petfinder increased pet adoptions across North America, but I believe it has put a dent in pet store sales as well. That's something that they should not only be proud of, but be commended for as well.
Pet lovers don't want entire breeds condemned for the actions of a few individuals, and yet the rescue community as a whole is frequently looked down upon for the actions of a few individual organizations.
Please don't smear Petfinder because of groups like Gentle Giants. No one is perfect, and you have to admit that the good that Petfinder has done is unquantifiable.
Cheers, Petfinder. With your help and continued support, we will be saving dogs for many years to come!
Kim July 12th, 2007 02:40:00 PM
It's not smearing- it's telling the truth. Just because it's a great organization does NOT mean that it cannot stand for nor does it NEED improvement. It does need improvement- point blank.
If you haven't taken the time to peruse the website shared which contains MANY MANY testimonials from adopters as well as volunteers as well as people who went to adopt and walked away- then perhaps you don't realize the REALITY of the situation. And a lot of those adopters- the ones who've spent thousands on vet bills adopting sick dogs, the ones who've had their other pets attacked and sometimes killed, the ones who've spent hundreds (if not thousands) on training aggressive dogs when they were promised a friendly dog- a lot of those adopters found the listing for the breed they were searching for ON Petfinder.com.
Petfinder.com gives certain rescues validity when they are nothing more then puppymills. If there are to be rules (ie 'Only adoptable pets should be listed')- then these rules should be followed and if an organization is not following them- their listing needs to be removed. If there are enough complaints from adopters- they should think seriously about taking the listings down.
Reputable rescues are always afraid that they will be the next 'target' for disgruntled adopters. It just makes no sense to me- by keeping listings from places like GGs up, you are INDEED supporting puppymills and BYBers. Even if you are simply turning a blind eye- you are still supporting them.
Petfinder is a great site- HOWEVER, it needs improvement in this one area.
AnonForThis July 12th, 2007 03:19:00 PM
Having heart and blantently lying to potential new owners are two different animals. No pun intended...
The fact that is has grown so big is a indication that there needs to be crackdown on who can post on there as obviously there are lots of people on there that are said to have "a heart' when it fact all they are really looking for is a pat on the back for their turn over numbers.
I wonder how the numbers would change if PetFinder were actually held accountable for some of the things that have occured because they have decided that let everybody and their grandmother post pets on there.
Judging by this reply, I'm one of those disgruntled pet adopters, but after being lied to by 3 different people in a month, I feel as though I have good reason to be so. Lying to me doesn't make me want to run back to these places and adopt from them again and I certainly won't recommened them.
Stacy July 13th, 2007 09:23:00 AM
I started a nonprofit animal rescue last August, and joined Petfinder last October. In order to be listed, I needed to have a letter of approval, on letterhead, from a veterinarian. Other documentation was required, like my 501c3 approval notice or a copy of my adoption contract, but in either case, I had to provide a letter from a veterinarian saying that he/she provides services to my rescue. I sent in my state nonprofit certificate, my adoption contract, and the letter from my vet. My vet wrote a really nice recommendation for me. When Petfinder received that info, I had to speak to one of their reps on the phone in a verification interview, and then I was approved. I thought the approval process was quite thorough, yet still enabled a non-501c3 shelter like mine to be part of the program.
Maybe someone needs to be wagging their fingers at the vets who are writing recommendation/approval letters for shelters which aren't shelters, if that's becoming a problem. I assume Petfinder is relying on vets to give truthful testimony, yet maybe there are situations where some vets are providing letters for applicants who aren't really clients. My rescue has its own account at my vet's office, and my vet has even been the source of some of the animals I've adopted out, so of course she knows that my rescue is legitimate. Are all vets who provide these letters as knowledgable about the folks they're referring? Maybe Petfinder should make quick follow-up calls to vets, as well as shelter applicants, to confirm the contents of the reference letter.
I do the best I can with the small number of resources I have. I'm sorry folks like Stacy have had bad experiences, but I can assure you I'm not doing this for any pats on the back or to feel important. I have to work a second job to pay for my shelter expenses, because I've had a whopping $100 or so in donations this year. That amount barely feeds my cats for a month. I took in a cat from a woman about to die from pancreatic cancer, and the cat needed $450 in dental work. I took in a cat from a man's whose children were so allergic, they needed surgery to repair ear problems, and that cat needs both eyes removed because of severe glaucoma. I've got a bottle-fed kitten who was born with intestinal problems, and I've been unable to adopt him out because he has some sort of IBD. All of these animals would have been euthanized if they'd ended up at the city shelter, so private shelters are their only hope. Sometimes health problems crop up unexpectedly (like the cat who needed all the dental work), and not all of us have the luxury of being able to afford it. I don't think being wealthy should be the criteria for being able to run a shelter, because we all know that medical emergencies are unpredictable. I agree shelters should provide basic care, like assuring cats they adopt out don't have ear mites, but mites could develop in a communal adoption setting. It doesn't necessarily represent bad care.
One last thing... I can't always see the true personalities of the pets I adopt out, because the animals aren't in normal circumstances. I've got two cats who I'm assured are friendly to dogs and children, but I can't guarantee that because I've got no kids, and I don't have dogs to safely test them with. And even if I did, who's to say that these cats, uprooted from the only home they've ever known, would suddenly be calm and relaxed around strange dogs? I can't prove any claims that the former owner makes, yet I have to assume the owner is being truthful. Not all cats will like all dogs (or all other cats), even if the cat is described as "cat and dog friendly". Just like people, they don't all get along.
Anyway, nothing is perfect. I'm sure Petfinder has problems, but I know that overall, they provide a very helpful service for people all over the country. There will always be some scumbags who try to abuse the system for their own purposes, and puppymills abusing Petfinder's service is an example of that. There will always be good and bad shelters, too, but I like to think the majority of us are in it to try to make a difference. Running a rescue costs me a fortune, and it's probably shortening my lifespan because of the workload and stress. However, I know the animals need me. I just hope that the people who are adopting aren't looking for dogs and cats who fit a perfect mold, and will accept each animal as an individual.
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