I got to thinking I'd been spending too much time with lawyers recently when a colleague’s recent disaster case had me wondering…is this malpractice?…or is it just one of those inexplicable things that happens in animal medicine? On first blush, it sure seemed like a classic case of sloppy care. (It happens, I’ll admit.) But as with everything else in this case, the real answer was lying just beneath the surface.
The owners had brought me their sick cat when his regular vet couldn’t understand why he kept licking one leg raw. (Not such a big deal, right?) I examined the [very] feisty feline and saw a deep, angry sore around an area about two inches long and one inch wide on the front of his right leg.
Since dogs often lick this area frequently, creating sores we call “acral lick granulomas,” I immediately assumed this cat was doing the similar obsessive-compulsive type behavior that can occasion these self-traumatic sores in dogs. Cats can do similar OCD-type things but usually they lick in a bilaterally symmetrical pattern. They don’t tend to go to town on one spot alone—but sometimes they do, hence my hypothesis.
After getting a basic history, however, it became clear that there might be other reasons why he’d be worrying his leg. This big, raucous male had been hospitalized three months earlier when he’d been “blocked” (which means he’d been unable to pass urine through his urethra), a life-threatening emergency his regular vet treated successfully. Kitty had since done well, urinary-wise, and his grateful owners had been loath to leave their previous doctor but for this one, nagging issue.
I offered to sedate the wily kitty so I could examine him thoroughly, but the owners were less than thrilled by this suggestion. To no avail, I pressed the point, knowing I’d never get a good exam on this animal without a hefty tranquilizer (hell, I might even need a dart-gun for this beast). They finally relented when he lunged for my chest (there’s nothing like seeing a sick pet try to tear up his vet’s bosom to convince owners that he needs drugs).
It was only after a dose of Telazol that I could approach this cat without leather gloves…and I’d have never found the telltale lump without it. Under his raw skin, I felt a little firm bulge that moved slightly when palpated. After taking an X-ray, it was clear that there was some little linear bit of foreign material there.
The once-reluctant owners were excitedly gung-ho about the possibility of a surgical cure after I showed them the X-ray. Still deep asleep, this kitty was in perfect condition for a dose of pain reliever and a scalpel. A few slices later and I’d extracted it: As I suspected by now, the offending object was the tip of an intravenous catheter.
In case you don’t know, it’s this kind of vet-originated item, coupled with the inability of the installer to find it, that makes owners scream “malpractice!” faster than you can say “accident.” They were not easily consoled, though I daresay they weren’t the most reasonable people to begin with.
My take on this case? One difficult cat (to put it mildly) plus one IV catheter equals one chewed out catheter. In fact, the owners reported that he’d had catheters in both his legs during his stay. Indeed, if you looked closely, his fur hadn’t entirely grown back on both legs where they’d been shaved for the procedure. One catheter had likely gone “missing” at some point, thereby necessitating the other.
So you know, pets often resent the presence of a tube attached to one of their extremities. Occasionally, they rip the whole darn thing out with their teeth—it’s almost always extracted in one piece (indeed, it’s hard to imagine how they’d accomplish it otherwise). This cat somehow managed the unlikeliest of IV catheter mishaps.
Do I fault the vet for not finding the indwelling bit of plastic? No…not really. He’d have had to sedate an aggressive cat (whose owners were adamantly anti-sedation) for a very low-yield investigative procedure. Moreover, second-opinion vets often have the luxury of exploring in ways some [difficult] owners won’t accept from their regular vet.
And as for being ready to play the blame game, I’m always slow to take the bait. After all, next time it might be my catheter that ends up inexplicably rattling around in some cat’s body. As my mother famously says, “Don’t spit upwards. It might just land in your face.”
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Dr. Patty- what ever happened to the Vet that was sued in the "fancy show dog" death? Did he lose his license?
Amy in Cambridge August 6th, 2007 04:28:00 PM
Amy: I think the owners have dropped the case but I'm not completely sure. It was active as of very recently.
Dr. Patty Khuly August 6th, 2007 04:49:00 PM
I think the best thing a vet (or any Dr.) can do is to apologize as recommended in the July 06 article. Unfortunately, at least for physicians that treat people, there is a strong recommendation from insurers and legal counsel to not do this since it can be taken as an admission of guilt. And this often leads to the family members thinking that Dr. doesn't care.
2CatMom August 6th, 2007 05:58:00 PM
Crazy! Pets chew out catheters all the time, often despite e-collar use, bitter apple spray, etc...we often don't find all the pieces until after the pet goes home and we go to clean the kennel, put towels in laundry, etc. I wonder how many times I've just shrugged off a missing catheter...
anna August 6th, 2007 08:31:00 PM
Anna: Exactly! This could have happened to any of us! That's why I can't blame anyone for it.
2CatMom: Human hospitals are increasingly adopting an "apology protocol" for their doctors. It seems to reduce malpractice suits. Imagine that! I actually find myself expressing regrets, if not outright apologies, for the simplest of things. I've never been sued and I hope this approach (which comes naturally, by the wa--it's no act) keeps me suit-free forever.
Dr. Patty Khuly August 7th, 2007 05:55:00 AM
Dr. Patty - that's good to hear. I've always felt that a heartfelt apology and a mea culpa if necessary is the best way to mitigate a bad situation.
For everyone - The next time you need to apologize to anyone try saying something along the lines of "I'm so sorry, I was a total idiot." You'll find that most people will turn around and defend you. "Oh, you're not an idiot, we just had a miscommunication" or some such.
I used to work in customer service, and unhappy customers were always disarmed by 'You have every right to be upset. If I were you, I'd be twice as upset." By acknowledging their feelings and telling them that its OK to be upset you become a friend to the customer rather than someone to take their problems out on. This works a whole lot better than getting confrontational even if the customer is out of line.
2CatMom August 7th, 2007 11:53:00 AM
Dr. Patty said: Human hospitals are increasingly adopting an "apology protocol" for their doctors. It seems to reduce malpractice suits. Imagine that!
........I can easily imagine it. What most people want is for their feelings about the situation to be validated. Acting like it's either of no concern or not expressing regret over the situation just inflames people. And really I don't blame them. Even scientific experiments have a percentage of error chalked up to human mistake. In essence it's all got to do with communication and an out-loud acknowledgement that we're all human. I think that human docs stepping off their pedestals has been a long time coming. In the end they're not the ones in charge or who lives or dies.
A vet once told me about an experience working in a multi-vet practice when he was newly minted. He was told to give heartworm treatment to this one dog. He said are you sure, as he wasn't positive it was the right dog. It wasn't. The dog died. So who is at fault here? The vet who insisted giving the HW treatment to the wrong patient? The one who actually did it, even though he thought it wasn't right? They both were. Both of them should have checked the paperwork to make sure, since there was a question about it. Is this malpractice? I don't know. Paperwork should always be double and triple checked. But it isn't as if this kind of stuff doesn't happen all the time. It's one of the major reasons people going in for amputation write on their legs - WRONG LEG!
I have often thought about the above situation and wondered what I would do. I would certainly be heartbroken at losing my pal and outraged no one checked the paperwork. But would I sue? What, in the end would that accomplish? Getting money for a dead pet isn't real attractive to me. Perhaps better to sue and instead of damages ask the practice to undergo an evaluation of office practices and to take classes in communication.
CathyA August 9th, 2007 08:30:00 AM
Love this blog!! I'm a registered tech and have seen this happen on two occasions in my 10+ years. Both times it was not the animal who chewed out the cath, but the tech who (oops) cut through the plastic stylet with bandage scissors when removing the tape! A search and rescue mission found the errant piece. Malpractice? Probably not. Careless mistake? Definitely.
6catmom August 11th, 2007 07:18:00 PM
I think the previous vet should cover the bill.
Stefani October 28th, 2007 09:31:00 PM
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