Pet Patients Pet patient disasters and the ready use of the word “malpractice” in vet medicine

August 6th, 2007  

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Dr. Patty- what ever happened to the Vet that was sued in the "fancy show dog" death? Did he lose his license?

Amy in Cambridge August 6th, 2007 04:28:00 PM

Amy: I think the owners have dropped the case but I'm not completely sure. It was active as of very recently.

Dr. Patty Khuly August 6th, 2007 04:49:00 PM

I think the best thing a vet (or any Dr.) can do is to apologize as recommended in the July 06 article. Unfortunately, at least for physicians that treat people, there is a strong recommendation from insurers and legal counsel to not do this since it can be taken as an admission of guilt. And this often leads to the family members thinking that Dr. doesn't care.

2CatMom August 6th, 2007 05:58:00 PM

Crazy! Pets chew out catheters all the time, often despite e-collar use, bitter apple spray, etc...we often don't find all the pieces until after the pet goes home and we go to clean the kennel, put towels in laundry, etc. I wonder how many times I've just shrugged off a missing catheter...

anna August 6th, 2007 08:31:00 PM

Anna: Exactly! This could have happened to any of us! That's why I can't blame anyone for it.

2CatMom: Human hospitals are increasingly adopting an "apology protocol" for their doctors. It seems to reduce malpractice suits. Imagine that! I actually find myself expressing regrets, if not outright apologies, for the simplest of things. I've never been sued and I hope this approach (which comes naturally, by the wa--it's no act) keeps me suit-free forever.

Dr. Patty Khuly August 7th, 2007 05:55:00 AM

Dr. Patty - that's good to hear. I've always felt that a heartfelt apology and a mea culpa if necessary is the best way to mitigate a bad situation.

For everyone - The next time you need to apologize to anyone try saying something along the lines of "I'm so sorry, I was a total idiot." You'll find that most people will turn around and defend you. "Oh, you're not an idiot, we just had a miscommunication" or some such.

I used to work in customer service, and unhappy customers were always disarmed by 'You have every right to be upset. If I were you, I'd be twice as upset." By acknowledging their feelings and telling them that its OK to be upset you become a friend to the customer rather than someone to take their problems out on. This works a whole lot better than getting confrontational even if the customer is out of line.

2CatMom August 7th, 2007 11:53:00 AM

Dr. Patty said: Human hospitals are increasingly adopting an "apology protocol" for their doctors. It seems to reduce malpractice suits. Imagine that!

........I can easily imagine it. What most people want is for their feelings about the situation to be validated. Acting like it's either of no concern or not expressing regret over the situation just inflames people. And really I don't blame them. Even scientific experiments have a percentage of error chalked up to human mistake. In essence it's all got to do with communication and an out-loud acknowledgement that we're all human. I think that human docs stepping off their pedestals has been a long time coming. In the end they're not the ones in charge or who lives or dies.

A vet once told me about an experience working in a multi-vet practice when he was newly minted. He was told to give heartworm treatment to this one dog. He said are you sure, as he wasn't positive it was the right dog. It wasn't. The dog died. So who is at fault here? The vet who insisted giving the HW treatment to the wrong patient? The one who actually did it, even though he thought it wasn't right? They both were. Both of them should have checked the paperwork to make sure, since there was a question about it. Is this malpractice? I don't know. Paperwork should always be double and triple checked. But it isn't as if this kind of stuff doesn't happen all the time. It's one of the major reasons people going in for amputation write on their legs - WRONG LEG!

I have often thought about the above situation and wondered what I would do. I would certainly be heartbroken at losing my pal and outraged no one checked the paperwork. But would I sue? What, in the end would that accomplish? Getting money for a dead pet isn't real attractive to me. Perhaps better to sue and instead of damages ask the practice to undergo an evaluation of office practices and to take classes in communication.

CathyA August 9th, 2007 08:30:00 AM

Love this blog!! I'm a registered tech and have seen this happen on two occasions in my 10+ years. Both times it was not the animal who chewed out the cath, but the tech who (oops) cut through the plastic stylet with bandage scissors when removing the tape! A search and rescue mission found the errant piece. Malpractice? Probably not. Careless mistake? Definitely.

6catmom August 11th, 2007 07:18:00 PM

I think the previous vet should cover the bill.

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