Vet P.O.V. Give me Starbucks or give me death—corporate vet medicine redux

August 29th, 2007  

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Not something that has hit us yet, although for every 'owned by the vet' practice that I know of, there are probably two that are still owned by the previous vet. My own vet recently bought the practice she has worked in for the past 8 years, and I know she really sweated to raise the finance to do so. Most of our vets though, are two or three partner practices, which makes the points you raise easier - there's always someone to cover for you or to call for a second opinion.
I'd see that as a far more tolerable option than being a company vet, but I guess it's still hard to buy in when you've had years paying off student loans already.

Me personally, I go to vets not just to see 'a vet', but also based on their way of handling animals, their empathy, things like their pain-meds policies. I'd follow my vet almost anywhere, and if I couldn't, the only other vet I'd go to is about 40 kms across town. If they went corporate, and I could no longer depend on seeing them, or on their being able to treat my animals the way they have (and the way I like), it would be a tough decision.

jcat August 29th, 2007 11:56:00 AM

Just wondering, Dr. Khuly, what your experience has been when dealing with the McVet hospitals as a customer? I thankfully have a few very good animal hospitals near me and am an assistant at a great hospital that cuts no corners when it comes to the patients safety.

There are a couple of Banfields within an hour from my house, so I'm sure hte issue will become more pressing in the future. Do these corporate practices cut any corners, ala walmart? You know, like lack of monitoring whenever patients are under anasthesia, proper sedation for very stressed animals, etc.

Brian

Brian August 29th, 2007 12:52:00 PM

What in particular do you have against VCA hospitals? I like that model a lot, but haven't ever been to a VCA-owned practice.

Thing One August 29th, 2007 08:43:00 PM

Thing One: I'm so glad you're here! I was wondering where your wandering mind would go on this one. It's a great model--for a roll-up. It's the best one I've seen. The Pennsylvania VCA I worked for was a pretty good example of a high quality practice that still works under corporate ownership. The Miami Beach version was on the other end of the extreme. Both suffered from the sane thing, though: vets who didn't have the pride of ownership over something they built and loved. I think it showed-if not in the quality of the medicine (not so much), then in the work satisfaction and overall morale. It's a great concept but it takes so much pride and control from the provider that I don't think it's a viable model for many of us. For the record, VCA allows their vets far more control than the Banfield version but there's something about discussing benchmarking and income at every daily meeting that stresses me out. Pergaps I just like to pretend that vet medicine isn't all about the money. My view is that if you treat the patient/client the best you can, the money will come--without having to rehash the issue every day.

Dr. Patty Khuly August 30th, 2007 08:40:00 AM

Are the corporate models taking into account the growing interest in alternative medicine? I would think that is a niche that independent-minded vets would be able to fill (more schooling, more debt -- eek!). Or maybe mobile vets; that seems like a business that could grow out a bit.
Are you able to see specific vets at VCAs or Banfield? Our local yelp.com gives high marks to one of the VCAs and especially to certain Drs.
I always thought most vets had cooperative practices -- all the ones around here seem to have multiple drs (although there may be only one owner). Even James Herriot partnered with Siegfried and Tristan.

Mr. Scruffy August 30th, 2007 12:10:00 PM

i just sohappen to work for a certain corporate-owned grooming salon inside a certain large pet supply chain. and i will say this: in our las vegas grooming salon, we recommend AWAY from our instore vet on a daily basis. the prices are through the roof, the service is only subpar, and the willingness to assist is ridiculously low. a few weeks ago one of our groomers accidentally shaved off a mole on the rear left heel. our in-store vet recommended a staple and surgery... a $850 procedure. the pet parents were nice as can be and requested we transfer their kkicking poodle to theirvet.

our salon only paid $90 fora drop of glue through them.

never trust an instore vet ata large pet supply chain.

charity August 31st, 2007 06:16:00 AM

Mr. Scruffy: Corporate models tend to provide basic bread and butter vet medicine with some speciality hospital ownership in a few of the newer ventures (VCA has this too). I do know that VCA, however, is far more accommodating to vet's individual interests within the profession and makes a point of trying to make vets happy in this respect. Vaccine protocols, however, are often a sticking point (my experience supports my belief that they like thir vaccines more than I think is appropriate) so I'm not sure how this would work with a holistic vet but I'm not sure. I'll bet they're happy to substitute vaccines for titers, though.

Dr. Patty Khuly August 31st, 2007 08:03:00 AM

Charity: Your experience is part of what I refer to when I mention that I can't abide some of the practices of the in-store kind of chains. Their service levels are not all created equal, though, even if their prices are.

Dr. Patty Khuly August 31st, 2007 08:06:00 AM

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