The vet community is abuzz with a fresh round of hand-wringing over the issue of corporate vet medicine. Actually, the issue of Starbucks-style vet medicine has never really gone away—not since PetSmart started stocking vets along with pet foods and VCA went public. But I’ve been hearing more about it lately so it seems the issue is nearing another crescendo among our ranks.
That’s partly because vet medicine is poised to undergo big structural changes in the coming decade. As baby boomer vets start hanging up their hats and cashing out, the question is…who are they going to sell to? Most likely to the highest bidder, right? What if the highest bidder is Banfield, VCA or another new heavy-hitter flush with cash and a penchant for practice shopping?
I certainly don’t blame my fellow vets for following the money. After all, the media’s awash with gloom and doom on the issue of retirement planning. I’d take bigger money over sentiment, too, if I were scared I’d end up in a squalid nursing home because I sold out for $50K less to my upstart associate instead of the big guys.
Younger vets burdened with debt are less likely to qualify for the loans required to compete with large corporations. We’re also more likely to look to the lifestyle ease that comes with not having to scrimp, save and suffer for years so we can own our very own place.
Indeed, our generation of vets is different than the one before us. “Slackers,” they call us, referring to our interest in having a more balanced life. “Feminized,” they claim, citing the time off women need to care for their children. We’re bringing the profession down with our compromised work-ethic and making it easy for the behemoths to knock down our doors.
Hence the Walgreenification of the veterinary medicine. I, for one, don’t want to end up practicing my profession as pharmacists now do under fluorescent lights and surveillance cameras within the sprawling networks of modern-day cookie-cutter pharmacies. Yet I don’t see that single-vet practice was that great an alternative, either.
“Single-man” practices, as they’re still known (that moniker speaks volumes about the culture of vet medicine in years past), are stressful, hard-core business ventures that were easier when vet medicine was more rural and pricey suburban retail rents weren’t so high. Add in the financial condition of recent grads and you get the picture. Conditions back then were acceptable for a young upstart to make his name in an area now clepped into the prime of suburbia.
Even so, many vets endured the stress of making a business out of a profession at a relatively young age. They also suffered more from sole providership (spouses didn’t always work). High suicide rates, substance abuse and
More importantly, they also often lacked the mentorship and collegiality of working in a group practice—a cultural legacy that’s still in evidence today with our reputation as maverick, self-starters and fiercely self-sufficient James Herriot types
The flip-side of independence is that many of us vets don’t always know how to get along. The cat-herding axiom is endemically applicable to our group dynamics. But that’s changing as vets come out of school with fewer choices for so-called single-man endeavors.
And that’s what makes corporate medicine easier to sell to vets. It’s not just the hours. It’s not just the loans. It’s not just the mounting cultural bias towards working to live rather than living to work. It’s not just the influx of women needing time to raise families. It’s not just the shift from rural to suburban outlook. It’s also the increasing availability of a job that will meet these goals at the time we need them and the impact this kind of experience has on the population of vets at large.
After all, we’re taught in schools to work as a team and it’s infinitely more comfortable to continue in that setting when we graduate. We’re taught in schools that multi-vet practice makes for better medicine, too. And it does.
No doubt we’re at a crossroads in shaping what veterinary practice will look like in decades to come. I, for one, don’t like the corporate models I’ve worked for (two VCA hospitals) or dealt with (Banfields). I’m sure there are excellent hospitals withn their systems but that’s not the norm—at least not in my area (I’m getting myself into hot water here).
I’d rather see vet medicine move into the communal, independent model that seems to be working for dentists and physicians (they’ve largely rejected the corporate models and they have even more reason to participate given the mess that is the US healthcare system). I like the idea of small hospitals merging and growing organically with more collegiality, slightly less independence, increased professional satisfaction, higher compensation, shared risks and more flexible schedules.
If all this talk of corporations and vet medicine sounds alien or inapplicable to you, consider the implications of the current system of corporate medicine: more vet turnover, less control, less pay and fewer personal rewards. Now think of how that might impact your pets' care. Sure, Starbucks does what it does very well, but vet medicine is not like making coffee to order with a bright smile and a green apron.
Add Comment8 Comments
Not something that has hit us yet, although for every 'owned by the vet' practice that I know of, there are probably two that are still owned by the previous vet. My own vet recently bought the practice she has worked in for the past 8 years, and I know she really sweated to raise the finance to do so. Most of our vets though, are two or three partner practices, which makes the points you raise easier - there's always someone to cover for you or to call for a second opinion.
I'd see that as a far more tolerable option than being a company vet, but I guess it's still hard to buy in when you've had years paying off student loans already.
Me personally, I go to vets not just to see 'a vet', but also based on their way of handling animals, their empathy, things like their pain-meds policies. I'd follow my vet almost anywhere, and if I couldn't, the only other vet I'd go to is about 40 kms across town. If they went corporate, and I could no longer depend on seeing them, or on their being able to treat my animals the way they have (and the way I like), it would be a tough decision.
jcat August 29th, 2007 11:56:00 AM
Just wondering, Dr. Khuly, what your experience has been when dealing with the McVet hospitals as a customer? I thankfully have a few very good animal hospitals near me and am an assistant at a great hospital that cuts no corners when it comes to the patients safety.
There are a couple of Banfields within an hour from my house, so I'm sure hte issue will become more pressing in the future. Do these corporate practices cut any corners, ala walmart? You know, like lack of monitoring whenever patients are under anasthesia, proper sedation for very stressed animals, etc.
Brian
Brian August 29th, 2007 12:52:00 PM
What in particular do you have against VCA hospitals? I like that model a lot, but haven't ever been to a VCA-owned practice.
Thing One August 29th, 2007 08:43:00 PM
Thing One: I'm so glad you're here! I was wondering where your wandering mind would go on this one. It's a great model--for a roll-up. It's the best one I've seen. The Pennsylvania VCA I worked for was a pretty good example of a high quality practice that still works under corporate ownership. The Miami Beach version was on the other end of the extreme. Both suffered from the sane thing, though: vets who didn't have the pride of ownership over something they built and loved. I think it showed-if not in the quality of the medicine (not so much), then in the work satisfaction and overall morale. It's a great concept but it takes so much pride and control from the provider that I don't think it's a viable model for many of us. For the record, VCA allows their vets far more control than the Banfield version but there's something about discussing benchmarking and income at every daily meeting that stresses me out. Pergaps I just like to pretend that vet medicine isn't all about the money. My view is that if you treat the patient/client the best you can, the money will come--without having to rehash the issue every day.
Dr. Patty Khuly August 30th, 2007 08:40:00 AM
Are the corporate models taking into account the growing interest in alternative medicine? I would think that is a niche that independent-minded vets would be able to fill (more schooling, more debt -- eek!). Or maybe mobile vets; that seems like a business that could grow out a bit.
Are you able to see specific vets at VCAs or Banfield? Our local yelp.com gives high marks to one of the VCAs and especially to certain Drs.
I always thought most vets had cooperative practices -- all the ones around here seem to have multiple drs (although there may be only one owner). Even James Herriot partnered with Siegfried and Tristan.
Mr. Scruffy August 30th, 2007 12:10:00 PM
i just sohappen to work for a certain corporate-owned grooming salon inside a certain large pet supply chain. and i will say this: in our las vegas grooming salon, we recommend AWAY from our instore vet on a daily basis. the prices are through the roof, the service is only subpar, and the willingness to assist is ridiculously low. a few weeks ago one of our groomers accidentally shaved off a mole on the rear left heel. our in-store vet recommended a staple and surgery... a $850 procedure. the pet parents were nice as can be and requested we transfer their kkicking poodle to theirvet.
our salon only paid $90 fora drop of glue through them.
never trust an instore vet ata large pet supply chain.
charity August 31st, 2007 06:16:00 AM
Mr. Scruffy: Corporate models tend to provide basic bread and butter vet medicine with some speciality hospital ownership in a few of the newer ventures (VCA has this too). I do know that VCA, however, is far more accommodating to vet's individual interests within the profession and makes a point of trying to make vets happy in this respect. Vaccine protocols, however, are often a sticking point (my experience supports my belief that they like thir vaccines more than I think is appropriate) so I'm not sure how this would work with a holistic vet but I'm not sure. I'll bet they're happy to substitute vaccines for titers, though.
Dr. Patty Khuly August 31st, 2007 08:03:00 AM
Charity: Your experience is part of what I refer to when I mention that I can't abide some of the practices of the in-store kind of chains. Their service levels are not all created equal, though, even if their prices are.
Dr. Patty Khuly August 31st, 2007 08:06:00 AM
Add Commment