Opining on the expense of dental procedures in yesterday’s post, Christopher over at Border Wars referenced the luxurious appearance of Alameda East’s new facility (the hospital of Emergency Vets fame), he wrote:
“The posh re-design of the building (nicer than most new hospitals, a large wall fountain, modern architecture) didn't help the impression of being bled.”
Yeah, I hear that. I feel it every time I go to my son’s orthodontist: wood floors, granite counters, high tech gadgets and computers of all sorts, fancy matching scrubs for all of the twenty-five staff members in his employ—not to mention the $150,000(!) Porsche in his covered parking spot.
Sure, the guy has a great reputation and he knows how to run a tight ship—but hearing all the bells and whistles go off simultaneously is enough to make even the least jaded among us wonder whether we’re paying too much for his services.
I don’t need those fancy cushions and custom blinds and the Mont Blanc pen to sign in with. I need metal on my kid’s teeth and I need to be able to afford all those impressions and cementings and whatever else his teeth need.
Same is true of vets, of course. Though I understand that no one prefers to go to a dinky hospital (with small spaces, forty year-old furniture and tile floors that have seen better days) over an Alameda East, extremes of luxury can leave a bad impression, too, right?
I ask in part because my place of work resembles the former establishment. It is decidedly un Alameda-ish. And yes, I’m jealous. I want a pretty place to toil in as much as I want my clients to feel comfortable there. And yes, it’s a constant source of irritation, all this inefficient use of too little space and clutter of a pre-computer age. But moving is out of the question and there’s no way to renovate without closing the hospital down for a while (and that’s not a good thing to do to any business).
Still, I expect that someday I will be practicing in a different environment. Whether it’s mine or someone else’s, I want to be able to strike the right balance between what is economical and what is comfortable not only for cost-cutting’s sake, but because it’s a little unseemly, I think, to be dripping with luxury.
But that doesn’t mean I begrudge my son’s orthodontist his financial success. In addition to the expensive accoutrements in view, I can also guess how much he spends on training seminars for his techs (I’ve asked how often they go and I see how often they close their doors for them). So I don’t mind too much when I see expensive flat-screen TVs in every exam room instead of small screens which would just as easily distract the kids.
It’s still a tad disconcerting—and maybe I’m just being catty here—that the aforementioned vehicle is always parked front and center when you walk into the building. Perhaps he should at least consider parking it a little less conspicuously. But then, maybe there will always be those clients who prefer to be treated by a rich, successful doc. Mo money is mo better in many ways they might well believe. Oh well, it takes all kinds.
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Reminded me of the daughter of a rich family who went to the doctor with a broken finger. My dh was also waiting to be seen. He started up a conversation with them, and told her that the doctor would just bandage the broken finger to the one next to it. She was arguing with him saying she would get plaster on her finger and over her wrist.
She came out of the surgery with, you guessed it, the broken finger bandaged to the one next to it. Just because you have loads of money doesn't mean the treatment will be any different, or better. You may get a slightly better bedside manner, and nicer surroundings, but the treatment is often the same.
Robin January 20th, 2008 05:24:00 PM
The hospital I worked for was a house that was converted to commerical property. They added the lab, treatment room and the entire kennel section where the indoor runs are. There were times when it felt like you had to leave the room just to change your mind, but it wasn't bad.
The animal hospital in the next town over from me resided in a similar situation for many years until the owners decided to build a brand new hospital. It's nice with plenty of space and gadgets galore, but it also has a cold feeling too it. Granite counter tops are nice, but one can go overboard with it as well.
The hospital my vet owns was built by the former owner ( also a vet, or used to be. I don't know if his license was yanked or not...) from the ground up. The exterior looks like a 2 story house, but the has plenty of space for employees and clients to move about without tripping over each other. The entire upstairs is done like an apartment as the former owner used to live there.
I guess it's just a matter of preference. I prefer smaller hospitals that have character / personal touches from the owners and or staff that work there vs something that resembles a human hospital which are usually sterile looking with uncomfortable seating and smell like something I can never really describe.
Stacy January 20th, 2008 06:59:00 PM
I believe in vets making good money, I've said that many times. And most of the places I go look pretty posh and are known to be high-end and expensive. But I also know that there is no causal relationship, or correlation, between upscale surroundings and good care. At least, up to a point. My primary selection criteria is a) do they have licensed vet techs? and b) in my ongoing assessment of the quality of their care and the degree of their candidness and honesty, do they continue to affirm my trust? I read the medical records. I ask lots of questions. The most important thing is quaity of care. That's something most pet owners are not too sophisticated at assessing.
Modest quarters? Fine. Filthy and run down? That may say something about quality of care! I would stay away.
Upscale place? GREAT. Especially if it means they have all the high end equipment you might possibly need -- ultrasound, etc. -- without you having to go elsewhere. But be cautious: Sometimes, those surroundings also indicate that the practice is prioritizing profits rather than focusing on quality of care.
My advice to owners is just to keep their focus on continuous evaluation of the quality of care provided. Sloppy surroundings are a warning sign, but sloppy and modest are not the same thing. Glitzy surroundings may mean modern equipment, but it doesn't necessarily translate into conscientious care. You can learn alot by getting second opinions, doing research, asking for credentials, and perhaps most importantly, reviewing records and labwork. Has everything been discussed with you? Esp. out of range values? Etc.
There is a vet local to me that I have heard many stories about, and a consistent image emerges: He has all the latest gadgets and diagnostic equipment, and he LOVES to use it. Too much. He's in love with that idea of himself as practicing cutting edge veterinary medicine. Some clients love him for this, especially the ones who love the idea of giving their pets the "best" and "cutting edge" treatment. But others have had bad experiences: He may have all the latest equipment and go to lots of conferences and keep up to date -- no doubt. But some incidents leave me with the impression that he isn't too conscientious about the qualifications of his technicians, or about post-surgical monitoring. And, what makes that more dangerous is that he's surgery happy, partly because he just loves to practice that modern cutting edge medicine. It seems to be more about his image of himself than about ensuring the best patient outcomes. Even one client who loves him admits that he is notorious for overmedicating, esp. in using sedaties and anesthesia, and he theorizes that this not only helps him charge more, but allows him to get the animals in and out faster: it takes more time to x-ray a fully conscious dog than one that has been given domitor. But if doggy is in for simple xrays and you give him domitor to get this over with fast, and he has a reaction and no one is monitoring him to give him the antidote till it's too late . . . just a hypothetical situation, you understand.
A slippery slope, that stuff. I like having access to the modern equipment but I watch carefully to see if my vets are infatuated with it, as a thing in-and-of-itself.
Dr. Khuly, if you are a good vet, you will shine even in modest surroundings.
Stefani January 20th, 2008 07:55:00 PM
Even though I'm willing and able to financially afford anything my animals need I'm not a big fan of waste or greed so while I'm all about having a nice, large, up to date clinic with all the modern equipment I would be turned off by a fountain, statues, marble etc. RVTs on staff are more important, imo. As for the vet's car, its fine with me that he chooses to buy an overpriced, frilly machine that is depreciating as you read this but I agree that it would be better parked in a less conspicious place although that would probably negate the point of having it, lol.
Jules January 21st, 2008 12:25:00 PM
I struggle to afford veterinary care for my little monsters, so my preference is to go to veterinary clinics that don't waste money on decor. The only "luxury" I'm happy to see my veterinarian splurge on is good-quality pet care magazines and books for the waiting room (NOT "Cat Fancy" or similar advertising-heavy glossies). I'd also love to see at least one veterinary clinic in my area spend money on renovations to bring itself into compliance with the Americans with Disabilities Act, as it's absurd that disabled people here have nowhere to take their pets for veterinary care. But granite counters? What a waste!
Jen January 22nd, 2008 08:59:00 PM
The owner of my vets' practice (in his late 60's and semi-retired) recently built the new hospital of his dreams--larger than the run-down converted house they previously used. It has average sized everything, but the decor is fairly Spartan---easily cleaned tile in the waiting and exam rooms, vinyl baseboards on the drywall walls, minimal artwork other than a few animal prints on the walls of the waiting room (which is handicapped-accessible, btw; no steps and a wide entry door), and a very utilitarian reception area. His $$$$ were spent on digital x-ray machines, state-of-the-art operating rooms, and updated exam rooms and equipment. Even though he himself works less hours, he hired additional vets. And the prices charged for services did NOT rise accordingly to pay for all of this. I personally would rather see this kind of practice in modest surroundings (and not have to re-mortgage my house to pay for my animals' care) than the Taj Mahal-type hospitals and have to wonder where my hard-earned dollars were being spent.
Shellie January 22nd, 2008 11:53:00 PM
Our cat Bo recently had exploratory surgery. Our vet clinic has typically worked with an older hospital....but a newer one just around the corner from our house opened up. When our vet recommended doing surgery at the newer clinic we jumped at the chance. I don't really know how the price stacks up with the older clinic, but after having a stay at a hospital myself, I figured the new one was probably at least cleaner than the old one. And although the other clinic wasn't that far away, we really preferred the new one being so close.
As for the decor, it is modern looking but decorating seems to be pretty minimal. The rooms seem very spread out - it was odd as our cat didn't seemed very stressed to be there as he is at the normal clinic. This despite the fact that there were dogs there (we go to a cat only clinic) and even after surgery. I think the large spread out area probably contributed to that. I was very impressed with the surgeon, and don't regret going to the newer clinic at all.
Jenny January 26th, 2008 11:32:00 AM
This is in response to Jen, 1/22/08....You should prefer a clinic that offers quality pet care and great customer service. What may be affordable to me may not necessarily be affordable to you, and I, too, want my Dr. to splurge on quality care. I go to a clinic that does just that and has a fantastic looking facility; complete with the newest technology and equipment for diagnostics, capable, helpful, and friendly support staff, and veterinarians who are committed to the best care and treatments for my pets. While the building is medium in size, it is very spacious on the inside. It is also accessible to those with disabilities; the lobby/waiting area is large with tile flooring; the hallways, doorways, and exam rooms are large enough for wheelchair access. The interior is a minimalist design for a clean, contemporary look. The materials used on the floors, seating, and exam tables always makes the clinic look spotless. Good looking interiors don't have to cost a lot of money if designed right. What do you know...the reception desk has a granite counter top. And a lot of folks just might enjoy "Cat Fancy" in addition to pet care brochures and magazines for a little variety. I love it! Quality pet care? I'm all for it. Sounds like you have also found the perfect place for you and your furry companions!
Shelby January 30th, 2008 07:50:00 PM
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