Here’s another one of my list-style posts in which I bemoan the many ways in which my clients, colleagues and even random citizens manage to make my life more of a stress-fest than it already is. In case you need a primer, here are ten ways to drive your vet nuts (sourced from last month’s cases):
#1: The drop and run
Leave a box full of nine (!) kittens 10 feet away from your vet’s back door. Run.
#2: Last-minute organizational strategies
Fail to spay your pregnant cat and bring her in while she’s showing signs of early labor. Now beg to have her spayed “right now!” The kicker? You want her euthanized if she can’t be spayed (or some other plot twist) because you really “don’t know what to do” with the five kittens the X-ray confirms are imminently on their way out.
#3: Cruel and unusual treatment
Refuse to accept euthanasia as an alternative for your dog with end-stage lung cancer (who happens to be in severe respiratory distress). Take him home to watch him die a horrible death because you have no money to have him appropriately hospitalized for oxygen therapy and pain/stress relieving hospice care.
#4: Assuming omniscience
Threaten to sue your vet for failing to diagnose a condition—when you were the one who refused to spend the money on tests needed to determine it was there in the first place.
#5: Indecent proposal
Ask her out on a date (again)—after she’s already informed you that a) she’s dating someone else b) doesn’t date clients and c) would never be interested in you anyway.
#6: Denial is a long, sad river
Repeat after me: “No—my cat can’t possibly have diabetes.” Now watch your vet squirm.
#7: Saliva heals no wounds
Go ahead—let your dog lick her spay sutures in spite of the warnings, then accuse your vet of not having warned you STRONGLY enough. Go ahead—ask her to pay your $900 emergency bill because you felt the e-collar was “bugging her.”
#8: I know you’re on Miami time—but still…
Show up 45 minutes late for your first vet visit ever with your puppy—without calling ahead to inform anyone of your impending tardiness. Before doing so, make sure you ask for the last possible appointment on a Saturday so that you really impress your vet with your organizational skills. For the best possible impression, arrive at the exact time the hospital is scheduled to close to ensure the entire staff holds your patronage in warm regard.
#9: The vet as receptionist
Call her every time you need to have your pet seen. Demand she speak with you so she can play receptionist to your scheduling needs. Complain angrily about how inconvenient her hours are as you suck down her time mercilessly.
#10: Fee complaint fiascoes
Express yourself vigorously when it comes to the pricing of your vet’s services. Complain about $45 office call fees. (Never mind that in your business you charge more than that to wax and pluck soccer moms’ bikini lines to perfection.)
Clearly these are not intended to reflect on all veterinary clients. They are mere examples of entertaining human animal behavior I like to present here for your amusement—and, of course, to prove yet again that truth is sometimes stranger than fiction in an animal hospital setting.
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You have some seriously deranged clients. However, I am glad you share these stories, cause at least I can say, "I may be a nervous nellie pet Mom, but I've not done any of those things!"
On a semi-related note, how is it that it seems that I am ALWAYS reading about someone finding kittens, their dog finding kittens, kittens finding them - and yet it never happens to me. And I think I'm finally ready for kittens again!
Cindy September 21st, 2008 01:37:00 PM
Cindy: I've got one kitten right here with your name on it.
Dr. Patty Khuly September 21st, 2008 02:06:00 PM
What about the clients that bring their dogs in on "shoe-string leashes" or other poorly constructed leads. Surely that should make it on the list somewhere.
ashleigh September 21st, 2008 02:09:00 PM
Sadly, the entire list isn't Miami exclusive. I recognized every single one of them and I live 3000 miles away. Hence, "deranged" clients as one commenter called them, are *everywhere* and prolific to boot. ;-)
Valkyrie September 21st, 2008 02:47:00 PM
I have addendum to the late new client!!
1. Arrive 2 hours late
2. On a day before a holiday weekend when you vet is scheduled to fly out for a long weekend
3. Bring not only the 2 kittens you scheduled, but the sick mom and 2 more kittens you failed to mention existed.
4. Insist you are a wildlife rehabilitator and play a serious game of "I know more than you do." with a side dish of "Oh, rabies is no big deal" Mention that this is at least the second litter you've dealt with on the momma cat because you failed to have her spayed LAST time.
5. Refuse an estimate for the recommended services 4 times. Emphatically state money is no object.
To this person's credit they only blinked and asked "What was the total?" once, followed by "um, how much were the exams?" after we got done deworming, retroviral testing, bloodwork, vaccines and everything else we did. and they showed up for the recheck, but they made sure to schedule it with someone other than me.
drsteggy September 21st, 2008 02:51:00 PM
Of course it is #3 that strikes right to my heart: cruel and unusual treatment
I've had both a loved Scottie and a human with primary lung cancer, and the labored breathing at the end is horrible and sad. But this happens with all death, regardless of origin, doesn't it? As in the human's, oxygen therapy was advised as useless and of no comfort. But medication was necessary for hospice relief.
How about cruel & unusual punishment of euthanasia for peritonitis, withheld from the veterinary medical professional, sadder and far worse in my opinion.
Barbara A. Albright/New Hampshire September 21st, 2008 09:23:00 PM
ashleigh: At least a shoe string is a leash of sorts! My favorites are the people who carry Fifi in on a leash, take off the leash, set her on the floor, and allow her to roam free and unattended wherever she may.
katie September 21st, 2008 09:31:00 PM
What happened to the poor, pregnant kitty in item #2? Please say she wasn't euthanized!
Posey September 21st, 2008 09:43:00 PM
#3 used to haunt me the most. Still does, even though I'm not a tech anymore I still see evidence of this. Every now and then I encounter someone who is in denial about the severity of their pet's pain. Sometimes the pain may actually be kind of minor, but the dog is a working/performance dog and it's enough to affect his performance. And for some reason, some owners in that situation find it easier to assume that the dog has suddenly become disobedient, rather than face the much more logical conclusion that he hurts.
And other times the pain is more severe, but because the dog will still eat and isn't screaming, the owner assumes it isn't "too bad". It's so frustrating, and so heartbreaking.
Barb September 21st, 2008 10:42:00 PM
OMG LITTLE ORANGE KITTY *melts at the adorableness*
I'm weak in the face of kittens. This is why I don't foster them. I would be a Crazy Cat Lady in like, two weeks.
Cait September 22nd, 2008 03:36:00 AM
Posey: The mama kitty is still with us. We kept her and allowed her to have her kittens with us. This week I'll spay her and the kittens (now 14 days old) will be fostered by one of our techs. All tabby and white. Want one?
Dr. Patty Khuly September 22nd, 2008 08:40:00 AM
Ah yes, the kittens at the back door...earlier this summer we arrived at work to find a raggedy cardboard box with a lone little kitten inside. We took it in, gave it all the necessities, and put it up for adoption that day...the next morning, there was another cardboard box at the back door, with, you guessed it, another kitten. So we took that one in. Rinse and repeat for the next three days...by the fifth kitten, we were suspecting that a) we were the new local shelter, or b) someone was dumping a whole litter of kittens one by one. The next day, we found a big plastic carrier containing what we assumed were Mom & Dad - who were both promptly spayed and neutered.
beth September 22nd, 2008 09:20:00 AM
You know, I always worry that posts like this (where it becomes obvious that vets and vet staff are suckers for a box full of kittens) will only increase our pain. After all, it's a great idea to dump your kittens in a box at a clinic. In my experience, 50% of the time the kittens will remain at the hospital (100% in my place's case) and get adopted out through our personal efforts. I have worked at some places where the owner of the hospital refuses and every box gets taken to the shelter, but I don't think I'd like working there half as much as in places where the staff is allowed to make s personal difference to the lives of kittens like this.
Dr. Patty Khuly September 22nd, 2008 10:19:00 AM
You mean you've never had the call 15 minutes before you close on a Saturday that the clinent's dog hasn't been eating all week and has to be seen NOW!! and aren't you evil for not saying immediately "Come on down!"
That one used to drive me insane.
Connie September 22nd, 2008 02:11:00 PM
What I hate are the clients whose dogs 'don't need to be on leash, they always obey' - as the dog makes a dash after our clinic cats. They are promptly put on leash, whether the client likes it or not!
We also have a clinic policy that cats must be in carriers or leashed. But it isn't enforced, so we get a lot of cats in arms that do a lot of scratching when the aformentioned dog takes off!
sassy September 22nd, 2008 06:33:00 PM
How about the client who brings her dog with a full bladder/bowel EVERYTIME she visits. "Oh look, Jack's pooping on the rug." AGAIN!
Kelly September 22nd, 2008 09:32:00 PM
Kelly, Surely you know that some dogs/cats are so nervous going to the vets, that they can't help but eliminate. And then there are the elderly, that if they wait for more than 15 minutes are sure to go, despite eliminating before going through the front door!
And then possibly the "markers" that can't resist going on top of a previous accident. I've had all 3 types.
Barbara A. Albright/New Hampshire September 22nd, 2008 09:36:00 PM
Barbara, Absolutely true. However a few I have in mind have admitted to not taking care of their pet's business before entering. These are not elderly dogs either. Just repeat offenders. What is the policy at your place? Do the receptionists clean it or someone else? We receptionists get stuck with the dirty work.
Kelly September 22nd, 2008 09:43:00 PM
Oh, I am sure there are careless individuals too. Just felt need to remind of some legitimate reasons. If my dogs make a mess, in the reception area, I ask for papertowels, often a call to "cleanup" is made. If in the exam room waiting, I help myself to the paper towels & discard.
I suspect I will face this more often, with 3 elderly and nervous pets....They all start off terrific, but a few years of blood draws, etc. makes for strong impressions!
Barbara A. Albright/New Hampshire September 22nd, 2008 10:41:00 PM
I never stress too much about the pee and poop. I just pick it up and set the client at ease about it. Some pets just can' control themselves with all the smells. The reception staff, however, shouldn't bear the brunt of this. After all, you're the only ones who didn't sign up for doo-doo detail. And I'd rather you kept your hands clean at the keyboards, anyway. ;-)
Dr. Patty Khuly September 23rd, 2008 08:50:00 AM
To add to Connie's comment - how about the client who calls on a Saturday - doesn't even matter when, as we're always jammed and this person knows that - and just demands "I need to bring Max in right now!" Which Max - we've only got about 50 - what's wrong? - who are you, for cryin' out loud? Yes, some clients are recognizable by voice, but come, on, a little info - and a dash of politeness would be so nice!
Kate September 24th, 2008 10:05:00 AM
On a semi-related note, how is it that it seems that I am ALWAYS reading about someone finding kittens, their dog finding kittens, kittens finding them - and yet it never happens to me. And I think I'm finally ready for kittens again!
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