Vetcetera Petsitting goes to the professionals

June 24th, 2008  

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It's very rare I have to use a pet sitter, having family who spoils my cats more than I do nearby. However, I arranged for one for my 7-day delayed honeymoon cruise in 2004. Days before, my elderly cat was diagnosed with CRF, and I was reduced bribing him to eat with anything I could find, just to get calories into him while he rehydrated. Had it not been a prepaid, non-refundable vacation, I would not have gone. As it was, I nearly sent someone else in my stead -- on my own honeymoon vacation.

The pet sitter, a former vet tech, sent me daily emails about how my cat was doing, including one especially welcome one that began, "He pooped!" I had half-expected to get an email that my cat didn't make it the week I was gone. Instead, the listless cat I left behind managed to meet me at the door when I got home. I'm grateful for good pet sitters, and wish everyone could find one as attentive as the one I did.

Feline June 24th, 2008 12:52:00 PM

I have never used a pet sitter or boarding kennel. Never needed to. Before I got the rabbits, any vacation would be taking the dogs and getting someone to feed the gerbils. Not much of a worry there. But now that I have rabbits, gerbils and a fish, I would want someone who knows what they are doing. I am very protective about who looks after my pets. If I had to leave my dogs too, I would probably go for a live in pet sitter so they are not kenneled all day except for the 30min the sitter is here. I am cautious about boarding, as they are on raw diets, and not all places do that, or they charge obscene amounts to do it (like $5 per meal extra, which would be more than the boarding for 2 dogs).

Kate June 24th, 2008 01:51:00 PM

On previous vacations (if she didn't come with us), Ms. Crankypants was kenneled, and she did okay. Now that Ms. CP is older, I was loath to put her into the stress of a kennel. On the other hand, as someone noted, most petsitters just visit for 30 min to an hour, and the pet is alone all day. On the other other hand, Ms. CP is not only cranky, she's shy, and not a candidate for an inexperienced friend or neighbor. In fact, my husband was worried she wouldn't let anyone in the house. On the advice of a friend, I asked at the vet's office. Lo and behold, one of the kennel attendants was looking for extra money as a petsitter. And she would stay overnight! And she wasn't afraid of Ms. Crankypants! She took Ms. CP out for a couple of walks,and all was fine. Oh, and she took care of the cat, too, but as long as he gets scratches and canned food, he's a piece of cake.
I thought about a professional, but I really did want someone to stay overnight, and most petsitters charge a lot for an overnight visit (as is their right).
I think vets can be terrific sources of petsitters. Yes, it can be a chance to let someone uninsured or unbonded into your home, but if the office will vouch on the character (our petsitter petsat for one of the vets), you're pretty good. And I would think they have some experience in health care (or at least know who to call)

lin June 24th, 2008 04:18:00 PM

You are right about pet sitting businesses running the gamut. I had a friend who discovered that the pet sitting service she engaged for daily care was sending someone over every OTHER day.

No matter how nice they seem, I'd be extremely worried to use people I didn't know.

A number of my friends use vet techs from the local vets office - this is probably ideal if you know them well, especially if your cat has medical issues.

In my case, I use a neighbor and her daughters to pet sit. The 11 year old does most of the work and mom checks up on her. My cats love her, she can pill a cat like nobody's business and my cats get lots of fun play time with her and her sisters. The litter box is pristine, the rest of the house is pretty clean and my cats' reaction when I get home is "oh, hi, when's dinner."

Just like you I get a daily diary of activities (my favorite entry was "Cat A ate all his food, Cat B finished most of hers, Cat A at the rest of Cat B's and then did 3 big poopers in the box." Thanks for sharing, lol.

And as an added bonus she posts pictures for me of the cats from her cell phone. And when I pay the her (I also leave treats for the family and bring small presents), she hugs me and THANKS ME!!! for letting her take of my cats.

I think the pay part is important, because if something isn't right, I can gently correct it, where if she were doing it for free, what could I say?

I know, I'm very lucky.

2CatMom June 24th, 2008 04:25:00 PM

I havenlt used a sitter yet, but I do use dog walkers. I have been known to hide under my duvet on a rare day off to hear how my walker deals with my hyperactive dog when she thinks no one is there. It was very reassuring. I felt guilty about doubting her...

emily June 24th, 2008 04:48:00 PM

I had some really good petsitters in San Diego, however, two of them were dismissed for bringing someone to the house with them, without my permission. There was a potential for serious liability with two adult Rottweilers in the house and an infant in a carseat! Also, add to the list of what to ask: Who will fill in for you if you get sick/break a leg/have a transportation problem? Hopefully you have every instruction written down to be passed along to the replacement sitter.

Margaret June 24th, 2008 06:12:00 PM

Having been dog sitting for longer than I care to think about. I find that owners are very lax in picking a sitter.I do not advertise and 99 percent of my clients own greyhounds. My business comes from word of mouth. I've had dogs that were suppose to stay a week stay a month. I was called weekly to make sure I could keep Fido. The contractors didn't stain the floors the right shade of maple etc. I make people sign a liabilty form and a form allowing me to make vet decisions. I had a lady tell me that if their senior greyhound (14) needed to be put down while they were away they TRUSTED my judgement. I've been into greyhounds for almost 15 years.But it would be a very cold day in hell when I would give anyone the ok to put my dog to sleep. Meds thrown in a bag with no directions. Every dog is treated like they are mine. I've had to carry some dogs to their owners car because they put the brakes on and didn't want to leave. My advice? Check out the person. Ask for references. Go down to the police department and see if they have a record. Police records are public knowledge. You just never know.

Ken June 25th, 2008 01:26:00 AM

I make my sister come and stay and take care of the animals. I wouldn't leave them with a pet sitter and I wouldn't leave them all day alone. I have too many and I am home 24/7 so they are too used to someone always being here. There are one or two at my vet's office I might trust in a bind, but I'd prefer no vacation to the worry. When I went on a cruise a few years ago, both my mother and my sister were here and I still called twice a day from the Caribbean.

LorriM June 25th, 2008 05:49:00 AM

I was the first professional petsitter in my area (way back in '79) and made it my full-time job for about 10 years. One of the things that I'd suggest people ask their potential sitter is what type of back up they have if something happens to them. Who will be able to take over at a moment's notice if the petsitter gets sick or injured? (In my case it was my husband.)

Another suggestion is to make sure you leave an extra key hidden outside or with a neighbor in case the one you give to the petsitter gets lost. Ask your petsitter how they keep your key safe while in their posession. Make sure it isn't labelled with your address (I used the pet's name only).

Also make sure your vet knows you're out of town in case the petsitter has to take your pet in for some reason. And make sure the petsitter is familiar with where your vet is located. And don't forget to leave a carrier or crate so the petsitter can transport your pet safely.

And one more thing: make sure the petsitter knows that if they don't get a call from you saying you're back, that they should continue to visit. Because planes can and do get delayed and you'll want to know that your petsitter doesn't just assume you're back while you're stuck somewhere in transit.

Cedarfield June 25th, 2008 10:01:00 AM

Good points. I not only let my vet know when I'm out of town, but I fax them a signed permission slip to allow the Mom cat sitter or my best friend to authorize medical treatment up to $10k (the vet has my Visa card on file). They also know that under normal circumstances they may not euthanize a cat without speaking to me first. Everyone's got my cell phone number and I always make sure it will work if I'm out of the country.

My best friend (also a cat owner) has agreed to cover the cost of an emergency vet visit - and to make a final decision if necessary and I am unreachable. I'm more nervous about the cats when I'm camping in the US than when I'm traveling out of the country.

Finally, if I'm going out of the country I not only let my credit card company know this (so they don't flag charges as suspicious) but I also let them know that any charges to an animal hospital are to be approved.

This may seem a bit neurotic, but I figure if I cover all the bases, nothing bad will happen.

2CatMom June 25th, 2008 12:48:00 PM

Is there ever a time when it's better to board a dog instead of having a pet sitter come over?

I'm signed up for a cruise in January and I have to figure out what to do with my senior cocker spaniel. He's deaf and kind of neurotic. I almost think it would be easier for him to cope with being in a totally strange environment rather than having someone come into the house to feed and walk him and then leave again.

I haven't ever left him since I adopted him last year....and I'm already stressing about 6 months in the future!

anonymous in boston June 25th, 2008 07:45:00 PM

Dear Anon. in Boston,

Yes, there are times when it's better to leave a pet at a kennel instead of using a pet sitter. Right now I'm sitting for one client's cat. The young, boisterous dog went to the kennel because she needs more stimulation and activity than she would get with even 3 visits per day from me. If you feel your dog would be more comfortable in a kennel than he would be with a stranger coming in the house multiple times per day, then put him in a kennel. There is no one-size-fits-all solution.

Some pets have medical issues that need more frequent or intense monitoring or intervention than they would get for a reasonable pet sitting price, and they probably are better off at a vet who offers boarding.

In your case, I suggest trying a midday dog walk/visit or an overnight trip to see how your dog deals with a stranger coming in. If you haven't been separated overnight in the year that you've had him and then suddenly disappear for a week, it may be a little hard for the dog to adjust at first. If he's experienced you going away and coming back, he may be a little more comfortable with your week away.

kabbage June 26th, 2008 09:05:00 AM

I have been a pet sitter for many years. I am certified by NAPPS and also belong to PSI. I attend pet sitter conferences, am licensed, bonded and insured. My experience includes over 10 years of vet tech experience. I text or e-mail my clients everyday. They know how their pets are doing daily.
If you are considering hiring a pet sitter, make sure they are licensed, bonded and insured. They should be running their business like a business. I would not recommend hiring anyone, including the vet tech at the vets or the neighbor kid, unless they are operating as a business. The insurance protects you the consumer. Professional pet sitters use contracts, meet your pets, and are responsible for the two most important things in your life: your pets and your home. Hiring anyone else leaves you wide open for problems. You would have no legal recourse if the neighborhood kid has a party, and trashes your home.
My dog learned to bark, when I had to leave him in a boarding facility. He also came home with fleas and ticks. That is one of the reasons I started a pet sitting business. Leaving my pets in a kennel would only be a last resort or for medical reasons.
I care for your pets as I would care for my pets. You see when I am working a job, those pets are mine.

Becky Zane June 27th, 2008 07:54:00 PM

I've been a professional cat sitter for almost 15 yrs. I'm bonded, insured, NAPPS and PSI member, certified in small animal CPR/First Aid, have been thru several disaster training/planning sessions, have attended something like 18 pet sitting conferences. I also have at all times at least two trained back-up sitters who can sub for me in case of emergency. I carry a card in my car taped to dashboard informing people that i'm a pet sitter with pets under my care and phone/cell numbers to call in case i'm disabled in a car wreck. Previous to starting pet sitting service, i was boarding services manager at a luxury cattery-grooming spa-gift and supply business for almost eight years. I also operated a cat grooming business for several years. I also do cat behavior consultations and speak at pet conferences around the country teaching people what they need to know about cats. I treat my clients cats (and homes) as carefully as i care for my own precious cats! Cats are the most territorial of the domestic pets. Most cats would rather be a little lonely in the security and familiarity of their own home territory than boarded at the most elaborate cattery (kennel). But as someone who has worked in the boarding industry, i believe there are definitely reasons at times a cat would be better off being boarded. If the cat has serious medical issues, even though it may be stressed by an alien environment and strangers, boarding at its vet's clinic may be better. If the house is for sale and people will be coming and going, the cat may be safer at a kennel. During hectic holidays if there are going to be relatives and other people visiting the cat's home, the cat may be better off being boarded. I would advise anyone trying to find a good pet sitter to ask friends or your veterinarian for names. I would want the cat sitter to be bonded and insured, to have excellent references, plus at least one veterinarian reference, to have at least several years of experience, and to be a member of a professional pet sitting organization and have attended a few conferences. To actually pick a specific pet sitter, i'd listen closely to what questions the sitter asks about the cats. I would NEVER trust my precious cats in the care of someone who wasn't didn't know a lot about feline care and behavior.

CheriCat June 27th, 2008 09:54:00 PM

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