Vet Interviews Confessions of an animal undertaker

Ever wondered what it would be like to drive a truck from one vet hospital to another picking up black bags full of dead animals? Perhaps you'll think me a tad macabre, but I often do.

What must go through the mind of the Led Zepplin-playing, unmarked-truck-driving man as he hoists the bags, empties the freezers and ensures that everything is labeled for the correct kind of disposal? And how about the other guy at the facility who receives the bags, sorts them and fires up the incinerators?

Do they think, “Hey, we’ve got cool jobs bringing people peace through the remains of their loved ones”? Or do they silently hope no one will ever ask what it is they do for a living?

If the truth is anything like my imagination, the answer is an honest, “both.” But because my imagination may be lacking, I thought I’d try to find out.

I happen to know that, relative to other entry-level positions in animal health, these jobs require less up-front experience and pay more than most any other. $11-$12 for driving a nice truck (yes, they’re nice vehicles). But this isn’t exactly what most people consider a “job helping animals.” It’s not even a “people job” by most standards.

Yet based on the joviality and effusiveness that met my curiosity, you’d think these low-paid wage-earners were hospitality-industry employees. In fact, all three of my regular animal undertakers agreed to be interviewed (as long as their names were not mentioned) for this post.

The gist of my questions: Do you like your job? What’s the best and worst thing about it? Do you feel like you’re helping animals?...people? And...do you tell anyone what you REALLY do?

As to the last question first: Uniformly, they explained that while their families might know, their friends were in the dark. “I drive a truck. That’s it as far as my friends are concerned. Why gross them out?”

And it’s true, most people don’t want to hear about what goes on behind the scenes in animal disposal. In fact, when it came time to answer what they liked the least, they all mentioned deliveries of body parts to the dump. Now, these are not the animal bodies themselves, rather some of the other animal pieces produced by vet hospitals (after amputations and abortions, for example).

But the best part? All three young males mentioned that they like interacting with veterinary staff, checking out the [live] patients and the “freedom” of driving around the city in a cool truck.

Helping animals and humans? Sure. That’s why they’re extra careful about labeling the bodies and double-checking to see which ones are designated “private” and which ones “communal.” But that’s not what drove them to take a job driving animal bodies to the crematorium and parts to the dump. Though they all love pets, they seem to feel like they’re missing out by hauling away the dead ones.

“Sort of,” was the answer I was given by one. “If there were a better paying job in a hospital I’d take it. But then I probably wouldn’t have as much time to study.” Apparently, this job is more flexible than you might think. They have slow days and down-time. And two of the three undertakers I queried were students. None of them considered this a long-term job, though one already had been granted some managerial duties and a raise.

I guess it’s not surprising that animal undertaker isn’t a career track job (not unless you're this UK woman). Nonetheless, it’s interesting to note that all of them take the position seriously. They understand that a lot is riding on these remains and that pet owners care deeply about how they’re handled...and it shows.

June 10th, 2009

Add Comment44 Comments

In a way I think it is an honored position. I'd feel better knowing that if I chose that type of closure for my pet that the remains would be treated respectfully.

In high school because I was ultimately studing medicine, instead of friday and saturday night parties I'd run rescue squad calls and observe autopsies (volunteer...my paying job was to work as an aide in a nursing home)

I guess people don't want to know the dirty details. That type of job in some cultures would be considered even more than socially unacceptable, so maybe in some ways those ill placed ideals still find their way into our society no matter how incorrectly.

personally I respect anyone who does that job with dignity. Sadly I suspect there are a few that are at best immature and at worst in it for the very wrong reasons, but they can be found in any job.

LorriM June 10th, 2009 12:11:14 PM

I've had all my animals cremated. The people were always very nice and sensitive. Plus a good sense of humor, especially when picking up an animal that the owner swears died this morning but its obviouse its been in the hot garage for a week.

Betsy June 10th, 2009 12:49:40 PM

This type of job can't be the most pleasant, and there certainly is a mix of experiences and reasons for working in the industry. I admit to what must be a limited view of the collectors/truck drivers. Because the drivers had been with our primary service provider for 10+, even 15 years we had the opportunity to develop friendships. There were never short term employees or temporary drivers. The money was fairly good and was a strong motivator for staying on, plus, this particular service was tied in directly with a human cemetery/crematorium and I know there is still a strong work ethic there now.

I had a surprise when, at the request of a client to use a different service located closeby for their treasured dog, the driver arrived in a subcompact and simply added to the pile in the backseat. That wasn't the real surprise. The 'pile' had grown to where one could just make out the little human child that was fastened into a carseat and was surrounded by the dark plastic wrapped mounds of deceased animals. This was a service that boasted high standards of after care. I had no doubt after that visual that I'd stick with our trusted and proven company for as long as possible.

After I opened a feline practice, I did switch over to a service that also picked up human remains for cremation. These wonderful people arrived with well maintained unmarked trucks, in suits and ties, respectful attitudes and good spirits (no pun intended) and placed the kitties (and sometimes dogs that we helped) on gurneys. They rode off next to gurneys holding humans. We also did away with the black plastic bags and used reinforced quilted wraps. (I must say, I do believe that plastic wraps are more clean and safe, and an easier way to manage larger animals-and after all, they are used with humans as well).

How their pets are handled after death is of great importance to people. As veterinary professionals we can control this by having in-house procedures and policies based on our values and what our client's expectations might be as long as we are using safe and hygienic practices. Beyond our doors, things can be less predictable. In order to feel as though I'm addressing client's questions and concerns honestly and with some firsthand knowledge, I've found it necessary to do on-site visits, ask questions, and make it clear what my expectations for service are as well.

Renee June 10th, 2009 12:53:44 PM

The last three cats we had to euthanize were wrapped in blankets and brought home straight from the vet. We froze the bodies until we were able to get out to the country and cremate their remains in an outdoor fire. We did this partially because we really werent sure about what happened if they were left at the vet's or if their bodies would be treated with dignity and respect.

It's nice to know that the people handling the remains of people's pets take their job seriously and recognize that how they treat the remains matters.

Anlina Sheng - abnormalloveofcats.com June 10th, 2009 01:54:37 PM

Thank you Dr. Khuly for yet another creative and thought provoking blog post. When Slinky passed away a couple of months ago, we decided for the communal cremation. My wife and I personally felt that we would rather have his pictures displayed around the house to remind us of his life as opposed to having his ashes remind us of his death (everyone is different when grieving and I truly respect and honor that). This is honestly the first time that I have wondered how and where his remains ended up. I have a great relationship with our vet hospital and I trust that his remains were handled with the utmost respect. I know his spirit is proudly living on through our memories and through the recent adoption of two adult black cats (Slinky was also an adult black cat having a hard time being adopted). Thanks again.

Jason June 10th, 2009 01:54:50 PM

I've always found the process of having to hand an animal's body over to a cremation service a difficult experience, both as a former veterinary hospital manager and as a veterinary client/pet owner. You have to place an awful lot of trust in the service you use, especially in the case of private cremations. Which is why I was relieved when I found that the crematory I used when Buckley passed away offered what they call a "witnessed cremation". I talk about the experience in greater detail in my upcoming book, "Buckley's Story - Lessons from a Feline Master Teacher", but the gist of it is that the client takes the pet's body to the crematorium herself and can actually witness the cremation, so there is no doubt that the ashes that are returned to the client are, in fact, the deceased animal's ashes. While it didn't make the final good bye any less heartbreaking for me, there was great comfort in not only knowing without a doubt that I was really getting Buckley's ashes back, but that I was also able to take them home with me the same day.

It was definitely a great option, and one that not too many people know about. I don't know whether there are a lot of crematories that offer this option for pets, but it doesn't hurt to ask around.

Ingrid King June 10th, 2009 02:09:03 PM

I've dealth with the various methods of body care all my professional life, but the folks I've talked with who pick up the bodies are also the crematory owners and operators. They've all seen their businesses as a mission and helping people was at the top of their list as to why they chose to be in this particular business. They were respectful and helpful and driving the truck was just part of their daily job.

What a great idea to interview the "behind the scenes" people in this area of animal care. Very interesting! Thanks!

Laurel Lagoni June 10th, 2009 02:12:01 PM

When our dog passed away we had him cremated and picked the ashes up from the vet. I half thought they were scamming us and just giving us some dirt and ashes from a communal thing ... just having no clue about who the people were and what all the particulars of their services were and even if I could choose a servicer on my own, kind of made me anxious about the whole thing.

Sheyna June 10th, 2009 02:13:55 PM

Hey, Ingrid, I just re-read your comment and wanted to say that I think there are a lot of pet crematories who offer the option of bringing your pet to them yourself and being present when the cremation is completed. In fact, I would be somewhat suspicious of a crematory that denied their customers the right to witness the cremation. Why don't they want you to be present? If they have a policy that denies it, they should have to explain why....great information for pet parents to have. Glad you discuss it in your book!

Laurel Lagoni June 10th, 2009 02:15:40 PM

Dr. K, you really are a marvelous veterinarian, writer and creative and inquisitive person. In all my years of writing about pets -- which is many, as you know -- I have never written on this subject. (I'm not sure the newspapers would run the piece, actually!)

Kudos, kudos, kudos for another sensitive, honest look at a difficult subject.

Gina Spadafori June 10th, 2009 02:16:15 PM

I am impressed by nearly all the people I know who do "dirty" jobs. Most of us are so removed from butchers, morticians, grave diggers, even the trash service and we think it just "happens". Those who perform these tasks for us and do so in a way that let's us have the illusion that it isn't happening at all are quite incredible in my book and they seem so much closer to reality than most these days. They seem more grounded, more matter of fact, and more genuinely happy/content despite the fact that they do their jobs year round in all sorts of evil weather.

The ones I know well right now are in less dirty jobs; the commercial trash, landscaping maintenance, and porter for our condo complex. These were the first people we saw after hurricane Ike; all of them promptly back to work as much as they could, having stocked up on gasoline before the hurricane (which means they do that every time there's a chance of one). While most of the city was without electricity for a couple of weeks or more and these are our lowest paid workers which means they went home to cold showers at best. Nonetheless, they emptied our dumpsters 4 times a week, cleared the debris from our yards, picked up and disposed of the dead rodents and other wildlife quietly and without complaint. These are the people I make an effort to notice, to say thank you to and to pop off an email to their bosses when they're doing a particularly good job. I've also discovered they're more appreciative of a complement than the average person too.

Oh, and on a related recent topic... At the time of Ike, one of my dogs was on a Prescription Diet and, of course, my vet was closed for longer than expected. I ran out a week after the hurricane. I emailed the manufacturer 3 days before I ran out and it took them 4 days to respond, granting me special permission to make a purchase from a vendor without a script and they were snooty about it. I'd like to thank them. I was considering cooking for my girls and that put me over the top! I'd rather deal with any of the people in dirty jobs than snooty people any day of the week.

PJBoosinger June 10th, 2009 02:20:37 PM

Our "undertaker" is a nice lady in her mid-thirties...who brings along her two or three early teen boys with her to help carry the bags into the back of her nice SUV. Don't know why, but it always kind of made me giggle...they're very nice and the boys very well behaved and respectful, but what a funny thing to do after school.

anna June 10th, 2009 03:07:35 PM

Anlina: I hear you! I have found a crematory within commuting & I'll be doing that next time around! Though, I am not inferring anything, I was disturbed by my own paranoia, having been told the crematory was scheduled for service AFTER dropping off the body on Sat. & remains not ready until Thurs. Next time around, it is for a witnessed appointment.

Ingrid:I'll be interested in your story! Sometimes, I have these thoughts of running a crematory & perpetual cemetery on my back 40, kept as harmonious with nature as it currently exists. Then the practical side kicks in...who would continue it after I'm gone?

How about a human story? Post-divorce and pre-30, a friend & I went to the Caribbean for a 4 day package. We had hopes of meeting gorgeous islanders, muscular sort with palm fans in hand. Who do we meet? Two bonafide undertakers (funeral directors) that looked like they never saw a sun tan in years. Well, we thought--oh possibly interesting, must have a good sense of humor---NOT! And zero peep on trade secrets!

Hey, what's wrong with Led Zeppelin?

Robert Frost quotes

Barbara A./NH June 10th, 2009 03:17:59 PM

Barbara, They're a pretty "closeted" group. I used to live around the corner from a mortuary/school and they'd gather at the corner store for coffee and breakfast since it had a seating area. They'd go quiet when I sat next to them but one day, even though they were keeping their voices low, I laughed out loud at one of their jokes and suddenly I was "in" with them. The humor is earthy and tends toward sharp and you can get in on the "trade secrets" but you may not want to :) Personally, I get a kick out of the twitching/sitting up stories that unnerve the new students.

PJBoosinger June 10th, 2009 04:22:52 PM

Since Stefani brought up "recycling", Dr. K, is there organ or tissue recovery of animal parts? Could you blog on that one?

PJBoosinger June 10th, 2009 04:26:24 PM

My one direct interaction with the owner of a pet cemetery and crematorium, was a good one. I had rescued an elderly stray, who turned out to be very sick. I couldn't rehome her and the costs to just keep her alive were prohibitive, so I had her euthanised and took her to the crematorium myself. The owner was very kind, and although he had to put her in a holding area (the burner was running a cycle and it takes a while to complete and cool down), he placed her gently on the floor and actually crossed himself. He told me he always said a little prayer for them, which just blew me away.

This was almost 5 years ago, and sadly, the business is struggling to stay afloat. There are many issues and owners of plots are unhappy about recent events involving possible nearby development. It's sad, but I think they'll maybe retain the crematorium as they use it more than the burial space, and stop the burials. Even in human cemeteries now, there's more emphasis on cremation, and most have built new or expanded their mausoleums to accomodate that. However, I doubt many will sell off future burial space as pet cemeteries might feel the need to.

KateH June 10th, 2009 04:52:01 PM

PJB: In my area there's nothing along the lines of tissue recovery. Don't know about other areas. I'll try and find out.

And Stefani: The other animals ("group" or "communal" cremation) are still incinerated by the same facility. They have a designated place to take these ashes. They are absolutely not allowed to do anything else with the remains per their contractual relationship with us. Perhaps that's why it's not cheap. (I, for one, would not want it any other way--expensive though it may be).

To all: I must say 'm pleasantly surprised at the interest you've all taken in this post. I thought I would be the only one wondering about these issues. Nice to know I'm not alone. ;-)

Dr. Patty Khuly June 10th, 2009 05:16:10 PM

Laurel - I agree with you, I'd be suspicious of a crematory that wouldn't let you witness a cremation if you choose to do so, but of the ones I know of in this area (and I'm in a major urban area), the one I ended up using is the only one that offers this service, or at least the only one that lists it in their service offering. Maybe the others would offer if asked - but given the reactions from people when I tell them about this, hardly anybody is aware that this can be an option.

Ingrid King June 10th, 2009 06:21:01 PM

My dad died in Feburary. He wanted cremation, and he and my mom had paid for everything in advance. ("Pre-need," in the parlance, and honestly, I highly recommend it!)

Anyway, we're at the funeral home, filling out all the paperwork, my mom, my brother and I. The funeral director gently informs us we can "witness" the cremation. I thought my mother was going to faint.

"Um, that's OK," she finally manages, "but, uh, thanks for offering."

I, too, appreciated being asked, but ... no thanks.

Which brings to mind a story my other brother told me. He's a firefighter, and they were called to a crematorium after "excessive smoke" was called in to 911.

Now that I think about it ... uh ... nevermind.

Suddenly thinking I need to lose more weight, for some reason not related, oh no, not related at all to the story my firefighter brother told me. And grateful, oh-so grateful, that there are people who don't mind these jobs that need to be done.

Gina Spadafori June 10th, 2009 07:19:42 PM

I read the article about the UK Animal Undertaker and we have a similar story about a pet crematorium here. The cremains always come back well marked, with a certificate of cremation and in a tasteful tin. We lost our senior this past November at the Emergency Clinic. When they wanted $400 to give me back his ashes, I called Buddy's Place. She is available by appointment 24/7. She was there to welcome my husband and I when we pulled in at 5:00 pm on a Sunday evening. She lovingly took our Jake and even offered for us to witness the cremation if we wanted to. She was absolutely wonderful durings uch a horrible time. I wish the ER Clinic was 1/10th of the respectful - but that is another long, horrid story.

The website for Buddy's Place is http://www.buddysplacepetcrematorium.com

Holly Goldman-Craig June 10th, 2009 08:38:41 PM

I see that the horror stories are not so few about crematories...doesn't surprise me since one human one in NH made the papers, as well as one down south, years ago.. Yes, indeed. Holly- good web site, nice folk. As I said above, there is one that is set up for "inside" appointments and that will be my choice for my remaining dogs.

Where are all the bodies for college dissection coming from in the anti-vivisection states? I would wonder that too...especially since I have been asked in the past to donate a post-euthanized pet body. Not that I find that objectionable, if one provides permission.

PJB: that must have been a scream! Remember I was not even 30, I'm sure I would have a few guffaws, too! Guess I just met the two drips in the funeral biz.

And talk about stress & inappropriate laughter: We are (my family) in the casket showroom, trying to choose one for my Mom...some are metal. What does my brother do? Knocks on it, making the most hollow horrid clanging. I can hardly contain myself and picture caskets shaped like T-Birds, Caddies, maybe a Fiat. Why not?

Barb A./NH June 10th, 2009 09:05:44 PM

Our local crematory is a small, family-owned business who went into the profession when they were dissatisfied with the local options for their dog when her time came. They offer at-home pick up service 24/7, and (depending on the day) usually have the remains back in a day or two. They handle both private and communal cremations... the ashes from communal cremations are scattered on their farm, which you are welcome to visit. I've found them to be very respectful in my dealings with them, and was very happy with their services.

They do allow you to be present for the cremation, but I don't know that I could ever actually do it. I always opt to cremate- indeed, it's what I want for myself when the time comes- but (having worked in a shelter with an ancient crematory area in the back) I know a little more about the "intimate details" than I care to, (at the risk of being too graphic, I know EXACTLY what you are talking about, Gina!) and I don't particularly want to be there when it happens. I know modern systems wouldn't be nearly as... skeevy... as what we used at the shelter, but, still... I think I'll place my trust in the guy in the truck.

There's another service in the area (that the ER uses), and, while I was happy with the service, they mail the ashes back to you instead of dropping them off at the clinic. I think I prefer picking them up myself and knowing what's in the box to arriving home to the little unanticipated (there's a bit of a wait) unmarked box on the doorstep. "Oh, a birthday present! Oh... wait..."

Ramen Connoisseur June 10th, 2009 11:40:12 PM

Barbara...

I have no idea whether or not I live in an anti-vivisection state, but when I was forced to dissect a cat in anatomy (our group got stuck with a kitten), it was pretty obvious he had probably been unowned, possibly a feral kitten. Poor guy was *covered* in flea dirt. I almost wondered if we weren't getting shelter euths.

Either way, he looked just like one of mine did at that age, and my boys are all colony products, so it definitely took some time for me to get comfortable with working on him. None of the cats looked particularly old (though most were adults), so I am assuming they probably were not owned pets euthed for medical reasons. (Would also think that they'd probably want healthy, anatomically normal animals for such purposes, but I could be wrong.)

I did ask the TA where the cats came from, but he didn't have any idea (apart from the supplier on the label).

Ramen Connoisseur June 10th, 2009 11:52:17 PM

PJBoosinger - the actual cremation took about three hours (for a small cat). This surprised me - for some reason, I thought it would only take a few minutes!) I opted not to stay for this, and I also wasn't able to handle watching her body being placed in the actual crematory, but it was important to me to be the one who escorted her body to the final stage.

I think what really matters in all of this is that every pet owner does what feels right to them. Going through losing a pet is such a difficult time, and if there's anything that can make it even every so slightly easier, it's good to know all the options ahead of time.

Ingrid King June 11th, 2009 07:20:49 AM

For those going the burial route, I highly recommend Angel Sleeping Pet Caskets.

http://angelsleeping.ypguides.net/?mainURL=/store/category/3aeb/Deluxe_Pet_Caskets.html

Stefani June 11th, 2009 10:26:56 AM

My local full service pet burial/crematory service charges an extra $60 for a viewing where they set the pet out nicely and allow you to watch the cremation (if you wish) and actually push the button on the cremation machine. I asked about the price today but I will not be watching for Sophie Sue. They were so sweet, though, they actually waived all my fees and three different staff members got on the line to express their sympathies. They most definitely deserve anything they charge for their services.

Dr. Patty Khuly June 11th, 2009 10:45:51 AM

If Promessa ecological burial ever makes its way over to North America, I think I would opt for this method rather than cremation. I like the idea of a dignified way to return the remains to the earth in a beneficial way, and a tree seems like a very appropriate memorial for a pet who loves the outdoors and is already much closer to the natural world than we are.

http://www.promessa.se/index_en.asp

Anlina Sheng - abnormalloveofcats.com June 11th, 2009 10:54:05 AM

Dr. Khuly, I don't think I could actually watch the process. I think I would like an appointment to see a wrapped body go into the machine/furnace & light, then wait or come back for the ashes. Actually I think it is the "cool down" which takes aome time too.

I am sure your service will be extra courteous.

I am saddened for your loss, she was quite a Frenchie and memorable for us all.

Barb A. June 11th, 2009 05:38:34 PM

Oh, and the name of our service is Pet Heaven.

Dr. Patty Khuly June 11th, 2009 05:55:27 PM

I'm in the wrong job if 'low paying wage' is $11-12 and hour. I'd be rolling in dough if I made that much money. Heck I haven't had a raise in 3 years and at this rate minimum wage laws will force the boss to give me a raise in the near future. lol

cl June 11th, 2009 09:08:03 PM

cl, It's all a matter of perspective. My son recently lost a job that paid nearly $20/hour and $11-12 is the best he can find right now (and lucky to find that given the economy, IMO) but then he hasn't finished his first college degree yet. I had to work multiple min wage/tip jobs and scrimp like all heck to support us and get through my first degree so he's not getting much sympathy from me when he says it's "impossible" to survive on an $11/hour wage.

The Promessa method is interesting but I don't grasp how using liquid nitrogen is ecologically better than just planting the remains under a tree or in the garden after removing prosthetics and implants. Given my druthers, I'd become fertilizer too and I'm not real picky about how they get my body to that end; dig a hole, drop me in (skip the casket, shroud, etc.), cover with dirt.

PJBoosinger June 11th, 2009 09:37:05 PM

I don't want to gross anyone out, but, there is one big thing to remember, icky though it may be, about burying your pet. If it's been euthanised with any chemicals, as decomp happens, they can leach into the surrounding soil/water. While the amounts may be small, they could impact plant growth. And, the burial must be deep enough, or the body needs to be in a metal container, or a 'wolf stone' or cairn needs to cover the site to prevent other critters from digging them up. This is most important with pocket pets, because rodents are eaten by foxes, etc. and they could be sickened by the chemicals.

KateH June 11th, 2009 11:54:20 PM

I visited the web site, Pet Heaven, a nice outfit, I love the option of allowing human cremated remains being buried with their companion.

Barb A. June 12th, 2009 12:18:16 AM

Barb, That "should" be true at any older cemetary at least. Most of us hold fee simple in our plots in older cemetaries. Newer cemetaries or newly opened areas of older ones may have deed restrictions attached to them but in older ones (like mine) I can open that plot and put anything I want in there and plant anything I like atop it.

KateH, I don't think that's gross at all. It's true of any chemicals we or our pets injest prior to death as well and becoming a pretty big environmental problem not only near cemetaries but in our water supply generally from our and our pets waste as well.

See everyone middle of next week or so. Hug your loved ones today.

PJBoosinger June 12th, 2009 03:55:55 AM

I see these trucks. and I see the body-bags. how sad it makes me to see owners leave their pets behind. yes they may have no place to bury them, or just can't find the strength to deal with it. I have buried everyone of my pet - children, and made their graves a beautiful reminder of the beautiful life that once shared my life. How I wish everyone could do the same. I can't stand the thought of them being left behind and strangers handling the remains and disposal. It also frightens me to think of the stories over the internet that euthanized pets, and road kills, and downed livestock unsuitable for humans to eat are all processed into petfood. Animals with diseases, cancers, drugs, and laboratory experments on animals...no wonder dogs and cats are getting cancers and diseases in an overwhelming amounts these days. I hate to even buy commercial dogfood and catfood anymore- I don't trust the pet food companies manufacturers. How many petfood recalls have been broadcast in the last 5 years? Could it be due to dead and diseased animals they use for meat? It scares me.

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