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A new survey shows that veterinarians love their online access. But they don’t necessarily want to talk to YOU when they log in. And they often don’t like your surfing habits, either.

Results of the so-called Digital Clinic Study commissioned by the AVMA and AAHA  were released in February at the Western Veterinary Conference. The goal was to find out if vets are online and if so, what they’re doing.

No, it doesn’t ask about our recreational usage (and thank God for that—I don’t need to know how much porn my colleagues surf), it only gets into what professional use we put our fingers to as we click away at our keyboards.

Perhaps not so surprisingly, 88% of veterinarians reported that the Internet facilitates online research into scientific topics. 64% said it makes their work and practice more efficient and 61% said it translates into better care for animals. Though I fail to understand the gap between  the 88 and 64%, not to mention the gap between 64 and 61% (why wouldn’t it help animals if that’s your work?), it’s clear the Web does something for our profession.

“Well, duh!” you may well be thinking right about now. In fact for some of us it’s a shock to learn that 100% of the 2,000 veterinarians, hospital managers and vet students didn’t agree the Internet didn’t enhance their work on behalf of animals. Maybe they’re too young to remember what a reference librarian is? Or, more likely, they’re too old to want to discover the charms of life in etherspace.

Yet this study did have some exciting news to contribute. As I alluded to in my intro to this post, it seems veterinarians love the Internet for research. Some even use it to make their practices run more efficiently. But few find solace in being directly attached to their client base through these novel means—or in knowing their clients are feverishly clicking away after their appointments.

Only 44% said the Internet helps them communicate with their clients (yes for me). Only 32% said it makes their practice more profitable (yep, that’s me, too). All that, despite the fact that 69% said their hospital offers a Website!

Some of this muddiness may be cleared up by the following observation:  67% of veterinarians have clients bring them information gleaned from websites. But the majority of veterinarians believe the information only serves to confuse you. Moreover, we really don’t want to be any more accessible to you via our email inboxes. That’s a whole can of worms we ain’t ready to crack open.

The upshot? Lots of vets have the impression that the Web is a mixed bag in which the negative items outweigh the positive ones.

While I’ll agree that I’m one of those vets less likely to give out her email address than her cell phone number, there’s no doubt that my life as a vet would be less profitable for the animals in my care than without it. How could I ever look up doses of new meds at the drop of a hat, source opinions on a condition instantly or research new products without relying on drug reps?

It’s therefore my view that any veterinarian who actually uses the Web and claims it doesn’t help them practice medicine or claims that confusion by owners actually hinders their work more than it helps is either doing something wrong or hasn’t taken the full measure of the power at their fingertips.

Sure, the Web sometimes has a way of making some clients look at things all askew. But it’s not usually hard to explain the discrepancy between my view and a crackpot website’s. Redirecting them to a reputable site (if they need something in black and white) is easy enough, right?

So here’s where I ask you: Did you ever stress your vet with an Internet horror story or attempt to disabuse him/her of a heartfelt belief after reading something online? Here’s your chance: Show us veterinarians what we really have to fear from the Internet.

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Comments
I found the internet really helpful when my vet was dismissive of Mal's gait abnormality at 14 months. I could see it, my trainers could see it, and conformation people could see it- but she couldn't. (In fairness, trying to move him up and down a 4' wide, 12' long hall didn't give much room for him to break into a trot, the gait at which it was most obvious.) I wasn't looking for meds, I just wanted answers. Being patted on the head and told not to worry was NOT helpful. The internet helped me find a vet who was willing to be more proactive and a visit to a vet who is a chiropractor cleared up the problem (if not figured out what the cause was) and a referral via my breed list ot a vet who is great at getting good clear films for OFAing hips without having to put a dog under let me reassure myself on that front.
# Posted By Cait | 4/21/08 8:33 PM
My first greyhound developed Fibrosarcoma. All my ex vet told me was that it was a form of cancer. Directed me to a surgon and sent me on my way. I hit cyberspace running spending close to 17 hours a day for a few weeks researching. My wife said she would divorce me if I didn't come up for air soon. LOL. When I got to the surgon I had seval questions. Not only about the cancer but about the drugs he wanted to use and follow up care. Funny thing was he had never heard of feeding raw (yes, this was several years ago) The likely hood of Indy living for a few more years. When it was all said and done the Dr. told me he had never had a client with so much information. He was glad to I had put the effort in. It made his job easier because I knew pretty much what we were in for. Indy lived for another three months. Since then I've educated myself to the point that I know side effect of popular drugs. All dogs are raw fed. No vacs after the puppy shots and as chemical free as we can be in this time and age. My new vet loves that I know what I'm talking about for the most part and that I give her a heads up on new drugs and possible problems with them. I have more time to surf than she does. That's what she tells me. So I guess it all depends on the vet and how they look at things.
# Posted By Ken | 4/21/08 9:17 PM
Nope! There is nothing saying that I have to agree with everything that she says, but instead of bashing her over the head with some story from the net, if I have issue or bone to pick over something, I stick to my story, not somebody else's, especially from the internet. There are lots of creative imaginations just waiting a audience....

Now with my own doctors, I did resort to using web material once. The doctor in question wasn't even my doctor, she was filling in for my allergist. She and I did not get along to begin with, but when she lied to me about the possible side effects of a drug she was trying to sell me on, her world imploded on itself. She found out first hand that depsite being chummy with drug rep pals, it's not her pals from the drug companies that are going to save her in the face of a angry patinet and I was beyond pissed off.

I didn't cause a major scene, but I let the office know that as long as she was there trying to sell me drugs that A) I would refuse to take due to their side effects and B) It was questionable if I even needed them or not as I wasn't having the symptoms she said I was having that I would have no choice but to find a new allergist. I continued to bring my son there as he never had to deal with her, but it was a long 8 months before I let my guard down again. Even now sometimes they'll say things that will cause me to raise my eyebrows but they've learned to exlpain where they are coming from versus trying to shove something down my throat, whether it be in the form of a pill or information.

The said doctor left the practice soon after our little battle. She is now pulling her shanningans under somebody else's roof. Good riddens!
# Posted By Stacy | 4/21/08 9:27 PM
Now this is a hot topic <g>. Until the time my Labrador was diagnosed with Addison’s Disease (almost 2 yrs ago) I never ever questioned my vet on anything, I did everything I was told for my dogs. When Raider was diagnosed I decided to “look it up online”. He was only a year old and since I would hopefully have him a long time I wanted to learn all I could.
I joined an online support group for owners with Addisonian dogs. When I told my vet she just raised her eyebrows but didn’t say anything much except, be careful about where you get your info.
The info I got there made me realize that we were not managing his Addison’s the way it could be. I started asking for lab results, constantly pushed to increase his medication to get his lytes balanced. Generally I think I was a PITA Mom. After 7 months he was taking 22 tablets of florinef a day and still his lytes were not where they should be. Even my vet didn’t understand why he needed so much florinef. At that point I wanted to switch to another drug that I had researched. My vet however had never heard of the drug. I gathered all the data that I could find including product inserts and took it in to her. Do you know the look you get when someone thinks you are nuts but they are going to humour you? Well I got that look but she did agree to look at the info when she got time in the next week or so. Well I figured that went in the garbage, but surprise she called me later that evening. She had read all the info (there was a lot) and looked it up online as well and wanted to “go for it” if I was willing. This drug has been a miracle for Raider and I am so glad I went online to research. Not long ago there was a Veterinary Student working with my Vet and she introduced me as the one who is, “educating her on Addison’s”. I like to think I challenged what she knew and helped her see a better way to treat Primary/Typical Addison’s. Raider sent her flowers to apologize for Mom being a PITA.
# Posted By Elizabeth | 4/21/08 9:29 PM
I love the internet, both for my own pets and for clients. I am a Google fiend, and i frequently refer clients to heartwormsociety.org, the Cornell feline health center site, etc. for good info.
I don't think I've ever really used internet resources to disagree w/my vet per se, but I certainly recognize now that no vet's beliefs are solid gold. Lots of things are controversial, and I think it's important for pet owners to understand why, but I trust the experience of the vets I work for.
# Posted By anna | 4/21/08 9:52 PM
You asked for it, you got it.

After my cat Toonces was OD'd on insulin by his vet, I clearly had a brand new and less trusting attitude toward veterinarians. And now, I found myself with a BRAIN DAMAGED cat I dearly hoped I could help. Unfortunately, because he walked in circles and was neurologically blind, and always had a blank stare, and stumbled often, AND was insulin sensitive after this OD, I realized that he was never going to give me the usual signs of hypoglycemia, so I was going to have to learn as much as I could and test him like a maniac.

Through an online list for diabetic pet owners, someone referred me to Dr. Elizabeth Hodgkins, one of the country's formost authorities on feline diabetes, and the vet who developed the original recipe for Purina DM (although since then it was bought from her and I suspect that recipe had been changed). She spoke with me at length on the phone for free when I was in crisis with Toonces home from the hospital, and his bgs were all over the place on Humulin L and force-feedings of A/D. She told me how bad the Humulin insulins are for cats and advised me to change Toonces diet to low carb and get him on PZI.

My new vet was not necessarily happy with me being in the drivers seat on requesting an insulin change, but she went along. I then found support at felinediabetes.com. Although this list is primarily comprised of diabetic pet owners, there are two vet techs and a vet there also. These people read the latest and greatest studies on feline diabetes like "The Rand Protocol." Most vets don't.

I watched on that list as owner after owner came on the list with bozo-headed treatment plans from their vet that involved prescription dry food, shooting insulin without testing first, changing the cats dose based on fructosamines or curves done at the vets (which typically resulted in ever-increasing doses of insulin until the cats were on 5, 6, and sometimes 10 or more units BID), of Humulin N often, no less - a very harsh insulin with a steep drop and poor duration and high risk of hypo. Many of these cats ended up in chronic rebound with chronically high BGs and the vets weren't seeing it for what it was and just kept increasing the dose more and more. Moreover, even as these cats got ketoacidosis and/or hypos, the vets were often reportedly entirely indignant when the owners came to them with information they learned online, and sometimes even threatened to dump clients if they insisted on home testing or not feeding W/D or some other such nonsense.

Needless to say, what I learned made me convinced that I had learned more about feline diabetes than even my new, rather likable vet knew. So, that PZI switch didn't work out well for my cat, and I pressured my vet to give me an RX for lantus because of what I'd learned about lantus on the boards. She had never used lantus before, but conceded and gave me the scrip. I later saw a rather snide note in my cats record about how many times I'd switched my cats insulin type, and how much I was influenced by a vet in California (Hodgkins) and a bunch of diabetic cat owners online. Needless to say, I didn't appreciate the snide note, but I was past the point of worrying about some vets judgment of me, and in no state of mind to go looking for a new vet given my vet-fear.

Ironically, she wrote in the record that SHE recommended to ME that I switch my cats insulin to lantus, when in truth, I had to really push her for this and it was my idea. Gave me a chuckle when I read that. She can make nasty comments about my reliance on internet communities of pet owners, while simultaneously taking credit for their good ideas.

Lantus worked well for Toonces allowing me to regulate him for the first time since the overdose. Not that it helped his brain damage, though. Too late for that.

AND, over the years on the feline diabetes list, I have seen owner after owner whose cats ONLY survived and thrived because of the advice they got from the PEOPLE on that list, who had to sound the alarm about dangerous and outmoded treatment protocols their vets are pushing. This still happens every day over there and I can think of one cat who last week was able to go off insulin and become diet controlled because of the counseling the owner got from the list. Her cat was in chronic rebound with relentlessly high BGs because the vet had raised his dose of insulin to outrageous levels.

So, vets don't like us getting info on the internet because it reveals their ignorance, triggers their arrogant defensiveness, and . . . embarasses them. When a patient's owner has read the RAND protocol and quotes it but the vet hasn't, the vet looks like exactly what he is: A lazy vet who is RX'ing without knowing what the best practice is.
# Posted By stefani | 4/21/08 9:58 PM
I don't mind when clients come to me with stuff from the Internet (several approach me with it by saying "You probably won't like this, but..." Sometimes, yes, they find crazies, but sometimes they also find things that I was unaware of.

The most recent example of this is a 9 month old kitty I saw with profound anemia due to feline leukemia. Despite the crummy prognosis, the owners wanted to pursue a blood transfusion to buy a little more time. So we did that. 24 hours before they planned to euthanize this cat they brought me information about a drug that has a conditional license to treat FeLV. So we got the information from the company and discussed it a little, and decided that it might be worth a shot if what the cat was facing was euthanasia.

Kitty is about 6 weeks into treatment with this stuff, and I have to say she HAS improved. I don't know how long she'll continue to do so, but at this point, her owners are very pleased with how she is doing. This has not been a CHEAP thing, either (our cost on the drug was $500 for a 6 month supply) but they seem to feel they are getting their money's worth on this. The kitty has had a GOOD 6 weeks (and counting) too--so I have felt pretty good about the whole situation.

I kind of look at it this way--while I DO go to continuing education every year, there is FAR MORE out there than I can possibly stay on top of and not lose family/friends/etc. I also tend to seek out CE about things that I see commonly--I see a FeLV postive cat of this age about every 3 years--when I saw more, people were not interested in pursuing expensive treatment regimens to try and help them. So I tend to spend what time I have to learning about things that will be more useful day to day. I think it IS helpful to have a client who is focused on ONE problem and might bring me something new that IS viable--I haven't seen this drug advertised or discussed yet among DVMs and I do a fair amount of reading during down time at work. I'm happy to plow through the dreck if there are nuggets like this to be uncovered.
# Posted By DrSteggy | 4/22/08 8:06 AM
I tend to be slightly sensitive to anything I read about canine health issues (in a hypochondriac kind of way....). So, rather than put my Vet through something unnecessarily, I tend to look things up after I leave. In other words, I let him do his job, diagnose my dog and talk to me....then I go home and Google like mad. Once in a while this results in a follow up call if I need more clarity/reassurance, or, I fax him and then ask him to call me when he has a spare moment that is convenient for him. Because I have a tiny dog, I tend to worry about the dose of medication she receives or some horror story I heard on a chat room about anesthesia or something.....
My Vet is more than clear on how crazy I am about my dog and respects the level of care I give her. So, I trust him/them. Every time I have gone home from an appointment, he's given me written instructions and often times, further reading/websites for my own edification. I've not had anything major yet, just things like kennel cough, HGE (that was major), and allergies. In terms of allergies, he seems to appreciate my continual search for answers.
# Posted By Creature of Habit | 4/22/08 8:50 AM
I've been pretty happy with my vet's use of the internet. Although I haven't had the test done, I am pretty sure (based on empirical evidence of her reaction to anesthesia) that one of my dogs is an MDR1-mutant. She needed to be put under for teeth removal in December, and I did some work to find out what drugs to avoid. The usual first choice of Ace is definitely out. Vet said, okay, we'll use X (I don't remember now), and I said that's on the avoid list, too. Vet went to VIN and maybe some other sources to see how other vets are handling their MDR1 clients and came up with a protocol. Dog came through the teeth removal better than she had come through previous anesthesias for X-rays.

I don't expect my vet to be up on every quirk of my dog's breeds, but I do expect her to listen and do some research if I say their breeds are sensitive to this, that, or the other.
# Posted By kabbage | 4/22/08 9:00 AM
I think it makes a differene on how you present your findings to your vet. If you go in and basically tell him/her that they are idiots, of course they will be defensive. If you start it as a discussion about something you've read, you and the vet can work as a TEAM to either discount the idea or to delve further.

In my case, my vets have asked me to please print out the info I've learned so they can put a copy in my cat's files and use it to help another kitty that might have the same problem. When we were trying to figure out why my Fletcher needed 50+ units of insulin a day and was gaining weight like crazy (6.5 pounds in 10 months), I researched on the internet, my vet's looked in their books and consulted with other vets, and we reached the conclusion that, since everything else had been ruled out, we needed to test him for acromegaly. I had all the info on how to submit the blood to Michigan State and my vet called to confirm how to do it. Crappy as it was to get the positive results...the more up-to-date internet info was what helped to form a diagnosis.

When I adopted my Greta a year ago, I knew she had diabetes insipidus. The standard, old-school way of treating that is with desmopressin (DDAVP) drops in the eye and/or nose daily. Well, we all know how difficult that can be to do to a kid...let alone a cat with claws! I already knew of this disease AND knew that subcutaneous injections of the desmopressin were much, much more effective. Within 24 hours of Greta coming home, she was down to drinking less than 1/4 cup of water a day...she had been drinking/peeing 5+ cups. At adoption, her USG (urine specific gravity) was 1.001---basically water. A week later it was 1.038--beautifully concentrated! My vets were amazed at what I learned (that and the fact that there are soooo few true DI cats) and they are now going to start a DI doggy on the subq injections to see if it can have as good an effect as it did for my kitty.

So...to make a long post longer ;) I think people just need to work WITH their vets (and don't try to use info you've found on page 467582674 of a Google search since it probably isn't relevant!). Respect each other, learn with each other...but don't be afraid to seek out a second or third opinion. And present your findings in a conversation..not an inquisition!
# Posted By Carolynn & Fletcher | 4/22/08 9:08 AM
My vet is older and absolutely hates his clients bringing him stuff from the Internet. I've been a client for 25 years and he's done his best for my pets, so I listen to him and then look things up when i'm home. I'll also look things up and then just ask him about stuff when I'm talking to him -- as long as I don't tell him I've learned this on the Internet and I'm just asking, he'll willing to discuess.

Now, I would think that by now, he'd KNOW that I'm looking this stuff up on the Internet (how else would I have all these questions?), but we seem to be in a "don't ask, don't tell" situation, so I don't bring up where I'm getting my info, we discuss everything and between my questions andhis experience, I believe my pets are getting excellent care.

But I bet he was one of the ones in the Vet Survey that said that the Internet is more trouble than it is worth!
# Posted By Dorene | 4/22/08 9:49 AM
Dr. Steggy re:

" I kind of look at it this way--while I DO go to continuing education every year, there is FAR MORE out there than I can possibly stay on top of and not lose family/friends/etc."

Thank you so VERY much for that attitude, for being open minded and admitting that you have your own human limitations. This is a great attitude that I wish all vets had.

This is of course true of human doctors as well, and pretty much every profession: Things are progressing at a pace that we cannot keep up with. Why not just admit it and learn to use the technology and resources that are available? And be open minded when clients etc. bring new treatments and methods to your attention.

I believe if everyone had your attitude things would be a lot better.
# Posted By stefani | 4/22/08 9:59 AM
Dr. Steggy: Great story!

And Carolynn & Fletcher: I never thought about giving desmopressin SQ--never heard of anyone doing it. Am I just stupid? Or maybe it's as Dr. Steggy says: How could I possibly stay on top of everything? Thanks for the newfound knowledge and for proving my point so perfectly!!
# Posted By Dr. Patty Khuly | 4/22/08 10:11 AM
Dr Steggy and Dr Khuly: thanks for keeping an open mind on this. I like to think that my vet and I are on the same team and that my imput as an owner is welcome. I think its impossible for vets to keep up on everything new for multiple species - and its my responsibility to make sure my pets are being well cared for. I generally present information from vet web sites or other vets, but if my cats were in trouble, I wouldn't hesitate to bring in info from a user's forum.

When the pet food crises occurred last year I switched my cats from dry to mostly wet holistic food. I got a little bit of invisible eye rolling from my vet, but I gave him a can for his cat - and he immediately saw the difference in quality and his cat's reaction to it. He's also seen the difference in my cats' coats and energy levels. We've also had some discussions about dry/wet food and tooth decay and his opinion has certainly changed over the last few years (from dry dental food to wet).

Guess you can teach an old vet a new trick or two.
# Posted By 2CatMom | 4/22/08 2:47 PM
Here ya go Dr. Khuly: http://www.surroundedbycats.com/di-refs.html (and you aren't stupid...my guess is that because there's so little research and it's considered so rare, most vets won't come across a dog or cat with DI during their practice and those that do probably figure there isn't much more info to know!) If you have any DI clients...good luck! The results are A-M-A-Z-I-N-G!
# Posted By Carolynn & Fletcher | 4/22/08 3:14 PM
Great article and great comments. I do use the Internet somewhat for research, but I am also part of a large group of Sheltand Sheepdog rescuers/lovers who exchange information about our breed. Some of this is through an e-mail list, other is through a monthly club meeting.

One of my shelties started losing hair and getting thickened skin across his shoulders and down his spine. So, I took him to my vet's office. My normal vet was on vacation and the vet that I saw said that I wasn't bathing him enough. So, I gave little Robbie a bi weekly bath with a special shampoo (which, was a pain, due to the long hair). His hair was so sparkly and soft, but it didn't clear up the problem and so I asked around at my club meeting.

Another lady had a sheltie mix who had the same symptoms and it was due to the low thyroid. So, I scheduled another appointment with my regular vet and we ran a thyroid panel. He was in the low normal, which, for shelties, is too low (they should be high normal). We started him on thyroid meds and the patch is slowly clearing up. He is due for another test soon to see if we have the dose correct. An added benefit is that Robbie's barking has calmed down (he had a little aggression issue that cleared up with the meds and training).

My vet is a long time sheltie owner and he hadn't seen this before. Now that I bring him foster shelties, he says he has seen it all in the Sheltie world! And, since I am also aware of classes and seminars, he asks me what is scheduled so he can send his techs to them.
# Posted By Stephani | 4/22/08 3:23 PM
yeah, I had to show my vet the vaccination protocols from several vet schools/organizations (downloaded from the Internet) to convince her that my puppy truly did not need the 7-way vaccination that was her standard, and that the THREE year rabies vax was safe and effective. I had trouble believing that she didn't know this already.
# Posted By EmilyS | 4/22/08 7:14 PM
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