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A veterinary blog for pet lovers, vet voyeurs and the medically curious...
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There’s nothing more demoralizing than failing in your job. It’s a reality all of us face daily. (Can’t none of us be perfect, right?) And when we do screw things up it’s enough to send you under the covers for a long bout of escapist slumber.
That’s what happened last night after I learned of last Saturday morning’s misdiagnostic mishap. Yeah…I missed it. Here’s the scoop…
While all of you were having a good time sleeping in I was fielding a waiting room full of unhappy emergencies in advance of Memorial Day’s obligatory shut-down.
Among my patients, a dog of indeterminate breed with three earthbound legs. The fourth one, a hind limb, didn’t deign to touch the floor throughout the entire visit (nor indeed since the previous evening’s walk).
Feeling up the afflicted leg for signs of discomfort and instability, I found his knee especially ouchy. Unable to manipulate it due to his pain and anxiety, I gave the guy a break and eased up on the power-exam.
Because we were so extra-busy that day, I discussed the concept of a cruciate ligament tear as the most obvious culprit. Reasoning that such an injury required a surgical consultation ASAP, I explained that I was short-staffed and asked if they would mind waiting for the surgeon to take the necessary X-rays.
Agreeing readily, my compliant clients went home with instructions for strict cage rest, a few high-powered pain relievers and an appointment on Tuesday to see the specialist. Sounds like it should’ve been a job well done, right?
Not exactly. Tuesday closed with a phone call from the surgeon informing me of the likelihood of a bone tumor about four inches down from the knee. So much for my discussion of cruciate disease. I wasn’t even in the same anatomic zip code.
The worst? On Saturday I wasn’t even together enough to give my normal spiel on the list of different possibilities for knee or near-the-knee pain.
Cruciate. Cruciate. Cruciate. Yeah, usually this mantra holds for me (truly, I’m not often wrong on so simple a diagnosis). But bone tumor is an obvious alternative I will typically mention—especially when the pain is on the heavier side.
Of course the surgeon tried to make me feel not too badly about it, using words like “subtle” and “barely perceptible.” But I knew better and said so.
His take? A sunny, “But you still did right by the patient. He wouldn’t have gotten any better care had you been more meticulous in your examination and your explanations. And you won’t make the same mistake again, right?”
My answer? A grumbling, “At least not this week.”
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"The greatness of a nation can be judged by the way its animals are treated."
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- Mohandas Gandhi
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Let me cheer you up. On 11/6/01, I brought my old male Scot in because of limping & asked for an x-ray. Machine was down, exam noted bad nail beds (what does that mean to a Vet?)and RF limp--went home with cephlexin. Brought the same dog back Dec, Feb., Mar, June, and finally mid-June has x-ray with advanced bone lesions entire leg into shoulder.
It didn't upset me that he didn't get surgery, nor chemo or radiation. But it would have made me feel better to give him appropriate pain medication and be extra careful with stairs (would have carried him). On his last day, he still climbed 3 stairs and ate his last meal(s). He could not become comfortable to sleep. I forgave it & got over it, he lived a good life & died humanely.
Given your frankness here, I'm sure you were similarly frank and apologetic with the clients and that they really appreciated it.
The only way we can learn from our mistakes and also identify our blind spots and weaknesses so that we can compensate for them is by admitting to ourselves when we do these things, being open about it, and then doing what we can to do better next time.
That kind of self-assessment and honesty will serve you well in dealing with your clients and earning their fair treatment in return, and will also help you improve. The fact that you feel bad about it is also a good sign (functioning conscience in working order).
It's when we lie to ourselves ("there is no way I could have caught it . . . "), justify or defend, and then communicate that to others that we begin to slide down that slippery slope into becoming a danger. You aren't doing that, so it bodes well for you and I'm sure your clients are appropriately forgiving especially since the few days delay in diagnosis probably didn't make a clinical difference, right?
Will they amputate or will the pup be PTS? Poor lil guy.
For information on this movement, see http://www.sorryworks.net/.
Think about it: Who would you want to sue, a doctor who admitted his mistake, and who offered to cover the costs of any injuries you suffered or loss of function as a result, OR a doctor who denied that he did anything wrong, even though you knew darned well he did?
As someone who has had this happen to them with a pet, I can tell you that failure to disclose pertinent information about what occurred, and/or failure to take responsibilty, is the single thing that makes us the maddest. It is really hard to be angry at someone who truly accepts full responsibility in every way.
At this year's AVMA confernce, there will apparently be a discussion on disclosure/apology in the veterinary profession.
I do have one question since you mentioned cage rest. How on earth do you keep a dog (read escape artist) rested without tranquilizers? My dog who fell off our bed and hurt himself believes himself fine and has busted through a baby gate! This is a pekinese! Seriously, who can keep a dog quiet if he or she believes their fine without resorting to tranquilizers?