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There’s nothing more demoralizing than failing in your job. It’s a reality all of us face daily. (Can’t none of us be perfect, right?) And when we do screw things up it’s enough to send you under the covers for a long bout of escapist slumber.

That’s what happened last night after I learned of last Saturday morning’s misdiagnostic mishap. Yeah…I missed it. Here’s the scoop…

While all of you were having a good time sleeping in I was fielding a waiting room full of unhappy emergencies in advance of Memorial Day’s obligatory shut-down.

Among my patients, a dog of indeterminate breed with three earthbound legs. The fourth one, a hind limb, didn’t deign to touch the floor throughout the entire visit (nor indeed since the previous evening’s walk).

Feeling up the afflicted leg for signs of discomfort and instability, I found his knee especially ouchy. Unable to manipulate it due to his pain and anxiety, I gave the guy a break and eased up on the power-exam.

Because we were so extra-busy that day, I discussed the concept of a cruciate ligament tear as the most obvious culprit. Reasoning that such an injury required a surgical consultation ASAP, I explained that I was short-staffed and asked if they would mind waiting for the surgeon to take the necessary X-rays.

Agreeing readily, my compliant clients went home with instructions for strict cage rest, a few high-powered pain relievers and an appointment on Tuesday to see the specialist. Sounds like it should’ve been a job well done, right?

Not exactly. Tuesday closed with a phone call from the surgeon informing me of the likelihood of a bone tumor about four inches down from the knee. So much for my discussion of cruciate disease. I wasn’t even in the same anatomic zip code.

The worst? On Saturday I wasn’t even together enough to give my normal spiel on the list of different possibilities for knee or near-the-knee pain.

Cruciate. Cruciate. Cruciate. Yeah, usually this mantra holds for me (truly, I’m not often wrong on so simple a diagnosis). But bone tumor is an obvious alternative I will typically mention—especially when the pain is on the heavier side.

Of course the surgeon tried to make me feel not too badly about it, using words like “subtle” and “barely perceptible.” But I knew better and said so.

His take? A sunny, “But you still did right by the patient. He wouldn’t have gotten any better care had you been more meticulous in your examination and your explanations. And you won’t make the same mistake again, right?”

My answer? A grumbling, “At least not this week.”

Comments
Dr. Khuly, Should you feel badly? Maybe a little, but not enough to crawl under the covers---it didn't cause any harm.

Let me cheer you up. On 11/6/01, I brought my old male Scot in because of limping & asked for an x-ray. Machine was down, exam noted bad nail beds (what does that mean to a Vet?)and RF limp--went home with cephlexin. Brought the same dog back Dec, Feb., Mar, June, and finally mid-June has x-ray with advanced bone lesions entire leg into shoulder.

It didn't upset me that he didn't get surgery, nor chemo or radiation. But it would have made me feel better to give him appropriate pain medication and be extra careful with stairs (would have carried him). On his last day, he still climbed 3 stairs and ate his last meal(s). He could not become comfortable to sleep. I forgave it & got over it, he lived a good life & died humanely.
# Posted By Barbara A. Albright/New Hampshire | 5/28/08 7:44 PM
I'm going to go out on a "limb" here, in retrospect, it is very possible that my old Scottie was , in fact, saved from something far worse. It may have been around that time, that the "affiliation" with Dover Veterinary Hospital and the vet tech program at the now named Great Bay Community College was going for accreditation, and "bone surgery" is one of the touted "specialties". Just a good guess.
# Posted By Barbara A. Albright/New Hampshire | 5/28/08 8:15 PM
Well, at least you admit it. That is a very good sign. Its clear you took this hard and learned from it, and it takes character to admit (especially in a public forum) that you missed a diagnosis.

Given your frankness here, I'm sure you were similarly frank and apologetic with the clients and that they really appreciated it.

The only way we can learn from our mistakes and also identify our blind spots and weaknesses so that we can compensate for them is by admitting to ourselves when we do these things, being open about it, and then doing what we can to do better next time.

That kind of self-assessment and honesty will serve you well in dealing with your clients and earning their fair treatment in return, and will also help you improve. The fact that you feel bad about it is also a good sign (functioning conscience in working order).

It's when we lie to ourselves ("there is no way I could have caught it . . . "), justify or defend, and then communicate that to others that we begin to slide down that slippery slope into becoming a danger. You aren't doing that, so it bodes well for you and I'm sure your clients are appropriately forgiving especially since the few days delay in diagnosis probably didn't make a clinical difference, right?

Will they amputate or will the pup be PTS? Poor lil guy.
# Posted By Stefani | 5/28/08 11:06 PM
Dr Khuly, out of curiosity.... are vets afraid to admit mistakes to their clients for fear of malpractice suits? I know human doctors would never do it. What about vets?
# Posted By Tara | 5/29/08 12:03 AM
Tara, just a word on the thing about medical doctors -- things are changing in the medical realm, and it is no longer true that NO doctor will ever admit a mistake. In fact, there is a well-supported movement afoot that shows that disclosure and apology actually reduces medical malpractice cases.

For information on this movement, see http://www.sorryworks.net/.

Think about it: Who would you want to sue, a doctor who admitted his mistake, and who offered to cover the costs of any injuries you suffered or loss of function as a result, OR a doctor who denied that he did anything wrong, even though you knew darned well he did?

As someone who has had this happen to them with a pet, I can tell you that failure to disclose pertinent information about what occurred, and/or failure to take responsibilty, is the single thing that makes us the maddest. It is really hard to be angry at someone who truly accepts full responsibility in every way.

At this year's AVMA confernce, there will apparently be a discussion on disclosure/apology in the veterinary profession.
# Posted By Stefani | 5/29/08 12:44 AM
Stefani, Good point. I should have added that I did receive an apology (in person) regarding the "case" I cited above.
# Posted By Barbara A. Albright/New Hampshire | 5/29/08 12:51 AM
I feel your pain Dr. K, where I work if I mess up on any medicines -- I can potentially kill a person. >.< So much pressure -- even if I give a little more or too little I have to check on the person until my shift is over. Or if I make the mistake and don't call an ambulance on something I perceive as a cold or an ache/pain.
# Posted By ashleigh | 5/29/08 2:37 AM
Yeah--sorry really works. I don't thik I've messed up any more or less than my human medical counterparts but my impression is that I say "sorry" a whole lot more. Partly, that's because there are fewer intermediaries in the process so if something goes wrong there's no one else to blame. The hard part is knowing *when* to say it. But, yes, I'm a big believer in the concept that admitting your mistakes *in person* makes all the difference.
# Posted By Dr. Patty Khuly | 5/29/08 7:52 AM
Everyone makes mistakes. Medicine is an art that uses science. I can't imagine how much harder veterinary medicine is since you have to know how many more species - all disparate from one another?

I do have one question since you mentioned cage rest. How on earth do you keep a dog (read escape artist) rested without tranquilizers? My dog who fell off our bed and hurt himself believes himself fine and has busted through a baby gate! This is a pekinese! Seriously, who can keep a dog quiet if he or she believes their fine without resorting to tranquilizers?
# Posted By MLO | 5/29/08 10:58 AM
MLO---try Benedryl, worked for a hyper terrier that I have, that was sick of confinement & prescribed "rest" Good luck, ear plugs come in handy too!
# Posted By Barbara A. Albright/New Hampshire | 5/29/08 7:38 PM
i wouldn't call that a misdiagnosis. you didn't have diagnostic tests with which to make a diagnosis. you had a physical exam and suspicions. you neglected to mention an important differential to your owners...BUT you still recommended the RIGHT course of diagnostics - radiographs. if you had done the radiographs yourself - you would have seen the lesion and made the probable diagnosis. so your primary differential was wrong - did it change anything for your patient? no. he had xrays, osteosarcoma (i'm assuming) was found - and he will receive appropriate therapy. don't be hard on yourself. we're only human - and we all - human and animal doctor alike make mistakes. you owned up to what you feel was a mistake, but i really think you're being too hard on yourself.
# Posted By homeless parrot | 5/29/08 9:50 PM
and - a primary bone tumor would have required a surgery consult too - because (as you're already well-aware) amputation is most often the treatment of choice. so really - where was the mistake? you forgot to mention cancer.
# Posted By homeless parrot | 5/29/08 9:51 PM
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