I’m used to all sorts of evening and weekend telephonics. And guess what? I don’t like ‘em. Truth is, I seriously dislike being called on my personal phone—at all—unless it’s an emergency and I’ve expressly given YOU permission to call me in such an event.
Yet even in the case of an emergency my friends and family think I’m crazy to allow such an intrusion on my non-working hours: “I mean, they’re not paying you for it, right?”
And other veterinarians increasingly agree. Being on call is one thing—because we’re specifically compensated for it. Taking odd phone calls at obscene hours (even from your best clients) is quite another. My friends argue it’s like saying, “Go ahead and abuse me. I like it. No, really, I don’t have a life. What there is of it is yours. Take it. Please!”
Of course, there was a time when it made sense for veterinarians to take their own calls: We all owned our own businesses back then and emergency hospitals were few and far between. So when the neighbor’s cat gave up the ghost on a Saturday night we were there…because we lived to serve our fellow creatures and, truth be known, because we knew the payment in green bean casserole and apple pie would come in handy mid-week.
It was a whole lot simpler living in awe of your neighbor’s way with pie dough than having to explain to every tenth client why it is that you don’t take Discover. But those times are dead and buried. Instead, the evolution is towards increasingly complex expectations of our communicability.
The dicier it gets the more we vets need to tune out the workday and cling with seemingly heartless zeal to our nights and off days. In fact, this view is so increasingly prevalent that new grads now prefer free time to money. It’s true: zero on call time can make up for a whole lot of deficiencies in a workplace.
So what’s up with me? Why is it that I haven’t yet learned how to cut out of work, turn the phone to vibrate and leave it in the glove compartment overnight?
I’m not sure, but yesterday’s phone call might well have served as tipping point on this issue:
An elderly woman calls mid-morning after receiving my telephone number from some unrevealed source. This was Sunday, by the way, and I was working on the household’s breakfast. I must have been in a decent mood or else I would have asked her to call the animal ER upon learning of her non-client status (I guess I’m a sucker for clueless elderly women). Instead, I found myself strangely captivated by a crazy story about a dead cat under the hood of a car.
Said dead cat had presumably been dead for a long time (she spoke of its unspeakable odor) so it should have been obvious that the vet was not the right number to dial, right? Nonetheless, she pressed on with her tale, regaling me with a list of municipal departments unwilling to help her in her plight to free the car of its feline assailant.
She’d called 911, 311 (a County help-line), Animal Services, Triple-A, friends, family, her mechanic and now…little ole me. Gee. Thanks.
I promised her that someone in Miami-Dade County would surely accept money to remove a dead cat from a car’s nether regions. Tow the sucker and let me get back to my pancakes, dammit!
You know, much as I found the call amusing it was especially disturbing precisely for the reasons my friends and family list when they decry “the soul-sucking stress-fest that is your life.”
OK so that’s it. Not one more client gets my phone number. I’m getting my home phone listed as “private.” I’ll never answer the phone again without checking the number first. And I’m this close to chucking the damn iPhone in the canal next time I go kayaking.
Still, I can’t help thinking of the poor dead kitty trapped under the metal of a Mercedes. At least his death will be honored by my telephonic abstinence. Something good comes of everything, does it not?
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I don't have a home phone, just a cell, and I live far from where I work. I DO give my cell to EXCELLENT clients under rare circumstances, and usually these are folks with exotic pets because it is hard to find someone they can really trust many times. For the most part, these folks understand what I am giving them and they DO only use it under dire emergencies. Sometimes jut having that number seems to make people feel much better with a sick pet at home, and that peace of mind can go a long way.
I have learned to regret giving this number to two people. Both of them have called me on my day off to talk about a pet I had not seen (because it was my day off) and even telling them to follow the directions of the doc they had seen AND that I was OFF (and on a date once.) an dI could not shake them after syaing that multiple times.
So now when the phone rings and I don't know the number, it goes to voice mail and I check it at MY convenience. We do have emergency coverage for a reason.
I agree that time is more valuable than money. I am having a VERY tough time trying to get my boss to understand this--he seems to think I should want to spend all my time working and amass stuff...when the stuff I'd like to amass is more time with people in my life. I can't bank that.
DrSteggy June 10th, 2008 07:40:00 AM
I'm with Dr. Steggy....the beauty of caller I.D. is that if you don't recognize the number- you don't answer. Let it go to voicemail.
In my case, I just got sick of answering "wrong number" calls.....but in your case- I would 100% have no qualms about having phone numbers that do not make the cut. In the case of clients who have a pet that is gravely ill and you are "waiting" for the call - put the client's number into your phone as well, that way when/if you do get the dreaded call, you can see the I.D. and do your thing. Otherwise- forget it. If you give people and inch, they have no problem taking a mile. I continually learn this the hard way.
So, what happened to the lady with the cat? Poor cat.
Creature of Habit June 10th, 2008 08:40:00 AM
What? You want time to yourself, with your family? You don't enjoy working for free on the weekends?
Pffth. I knew it. You're just in this for the money.
;)
Megan June 10th, 2008 10:00:00 AM
My vet is a hard working person, who spends many hours at the clinic. Therefore, when he is off-duty, he deserves to be off-duty and spend time with his family and friends, and I think my animals get better treatment for that.
In case of emergency, there is the emergency number/pager. And in cases where I what to get an answer and not wait until my vet is working, there are the other vets at the clinic- and I know they share information.
I don't have the personal cell phone number of my vet, and it's hard for me to think of a reason why I would need or use it.
Hey, I got angry at him once for giving *my* number to his brother... (I commented about that incident here in the past: http://www.dolittler.com/index.cfm/2008/1/27/pet.v...%20networking.blog#cBD7E8655-E0C6-645F-31EFD4BCC87F851D )
Xslf June 10th, 2008 11:07:00 AM
I have to comment because a close friend of mine is a veterinarian and I'm very mindful to save my animal-related calls for her office hours...and we've been friends since the eighth grade! I'm pretty sure I could get away with calling her at home about pet stuff, but it's just...so...déclassé.
I suppose, though, that's mostly because I "know" her. I hear lots of stories about things she does for clients, with no compensation whatsoever, like taking critically-ill kitties home to observe, and medicate, them, day and night, after hours and on weekends.
Marjorie June 10th, 2008 01:38:00 PM
Worse one was an owner that called at 11:30 pm, another DVM's client. When I asked why they did not call him they replied "It is late and we did not want to bother him"
Hobson June 10th, 2008 02:38:00 PM
@Marjorie: You are hereby charged under Article 7(a)(iii) of the International Convention on Abuse of the English Language for use of a non-English word with more than one diacritical mark. Furthermore you will be issued a summons under Article 19(c)(xi) for using a word from the French language without having first obtained a waiver on its use in blogs fit for public consumption.
Alex June 10th, 2008 06:08:00 PM
Another example of how something has changed, I'm old enough now, to say "in the old days". My long-retired family dentist and GP was always accessible via published home phone, oddly, my current dentist is too.
Some human Doctors make sure they are accessible, some do not. People generally were respectful of the long hours put in by medical professionals. Most people in my age group wouldn't abuse the "courtesy".
A young, new grad preferring cushy hours/liberal time off, to hard work & making the extra $$$, to pay off enormous college loans? Scary mindset of the younger generation, but not at all unusual from what I have seen (in any field).
My previous comment bears repeating: My friend in another state , horrified of my experience, asked her vacationing vet to write her a "personal note" that she carried in her purse. It provided insurance that her terminal elderly dog met respect w/o pressure for 'euthanasia', if needed. (it wasn't)
Barbara A. Albright/New Hampshire June 10th, 2008 07:10:00 PM
The local vet has an after hours emergency number, with someone "on call" who takes that mobile phone home with them. They are happy to attend the vet surgery after hours for a real emergency, partly because the nearest vet ER is 40 minutes drive away. But there is an extra charge for calling them out out of hours.
But I am sure they get calls on that phone that are not emergencies too - to make an appointment, discuss a problem that is not urgent, etc. The phone number is given out over the answer machine, which is switched on after hours. Also the contact details for the nearest ER vet.
Robin June 10th, 2008 07:24:00 PM
Uh Oh...I may be guilty - not sure, though. Cody's got cancer - on chemotherapy, was oozing milky green goo (a color I really like), not eating, throwing up, throwing up his meds, what to do, what to do????
I am in a business that deals with death and serious injury and I give out my phone number (it's even on the work answer machine). For me, and I suspect Dr. Khuly, there is something very special, healing, not to mention rewarding in helping others. While there are the wackos, even wackos need kindness.
So, I'm sorry if I'm guilty - yet you are so wonderful and you have been my source of strength, information and hope. On Saturday you said to me, "Cody will recover from this..."
So will I call again? I sheepishly say, "probably..." unless you tell me otherwise.
Hugs, etc.
Janet June 10th, 2008 08:24:00 PM
Posted By Alex | 6/10/08 6:08 PM
"@Marjorie: You are hereby charged under Article 7(a)(iii) of the International Convention on Abuse of the English Language for use of a non-English word with more than one diacritical mark. Furthermore you will be issued a summons under Article 19(c)(xi) for using a word from the French language without having first obtained a waiver on its use in blogs fit for public consumption."
hehehe...Alex. (RSLPR ou "roule sur le plancher, ris") Moi, je suis canadienne. Je m'excuse. Je ne savais pas.
Marjorie June 10th, 2008 09:51:00 PM
This one strikes a chord with me! I just changed my (already private, unlisted) home phone number after 5 calls from clients after hours in the last week (and that doesn't include the 2 nights that week I was officially on call). My practice shares emergency coverage with several other local hospitals and these people all had options for either discussing their pets problems or having them seen. While I DO give out my number in certain circumstances where I want to be the one to follow through on a certain case, I otherwise find it completely inappropriate to call me at home. I already put in 50-60 hours each weeks at the clinic where I give 110% to my clients and their pets. Is it too much to ask to spend a little uninterupted time with my husband and two small children?
ralphsmydog June 11th, 2008 06:41:00 PM
I really need to comment on this statement by Barbara Albright:
"A young, new grad preferring cushy hours/liberal time off, to hard work & making the extra $$$ to pay off enormous college loans? Scary mindset of the younger generation, but not at all unusual from what I have seen (in any field)."
I strongly beg to differ. The vets I know, many of whom are recently out of school, have enormous ($120k+) loans and gigantic monthly loan payments, and they work extremely hard. A 60-hour workweek is NOT "cushy hours/liberal time off." To say that younger people are lazy slackers more concerned with working easy hours and taking too much time off to loaf around is very, very insulting. The desire to have a work/life balance and to raise a family should not be seen as a sign of weakness, and the days of the doctors who worked so much they never saw their own children is passing (as well it should).
I don't know what you do for a living, but unless you work 60+ hours a week, plus are "on call" to your clients 24/7, AND you don't always get paid for the work you do but you are called heartless if you don't do it.... I don't think there is any right to make this statement.
At my clinic the vets used to share "call" and they had one cell phone that the after-hours answering message would refer you to. Three vets = on call every 3rd night, all year long. They finally decided to stop doing it and now the after-hours message has numbers and directions to the local 24-hr emergency clinics. So far, no clients have complained. And the vets are free to do things like have dinner with their families, go out to a movie, and oh yeah, sleep through the entire night.
anonymous in boston June 13th, 2008 08:36:00 PM
I would not do business with a vet office that did not do their own emergency after hours calls. When you're having an emergency that is the time you want a vet you know and trust; not a stranger you have never seen before. My vet's office has 3 vets, and they rotate emergency call. I may not see my usual vet in an emergency, but the full record is available to them. and I am familiar with them all.
Mary June 15th, 2008 04:15:00 PM
Boston, I am right there with you on so many levels.
Sometimes I wonder how I have lasted in veterinary medicine for 14 minutes let alone 14 years.
Robyn W June 15th, 2008 06:42:00 PM
Robyn W, are you a vet or a tech? Do you have any career advice for me? :)
I have only been involved in the vet world a few years (3 months fulltime then the next 5 years and counting parttime) and I really do think I would, technically speaking, be a good vet if I can get into school. And then I think about all the clients' unspoken wants and needs that I could not possibly fulfill. The expectation that one will never make a mistake. That no matter what I would do, either I'm heartless and money-hungry for not providing free services, or lazy for not taking overnight call in order to spend time with one's family, or negligent for not mentioning the side effect that might happen to 0.000001% of animals taking a medication, or disagree with a client's take on a non-traditional petcare choice (and FYI I support a raw diet if it's researched properly and the animal is thriving; I support titering for vaccine levels as long as the client understands that a positive titer does not guarantee immunity, etc), and the list goes on.
I am seriously considering giving up my dream of applying to vet school. I cannot fathom anything that would make me happier than being a vet, and yet I cannot imagine any other job with the same unique mix of emotion, economy, expectations, and the need to stay on the cutting edge of technology without being seen as "selling out." Add to that the minimum $200k in debt and the 30 years of debt service....I just don't know. It sounds so much easier just to go to law school and work in estate law. Which I would hate, but at least my stress levels would be lower.
anonymous in boston June 15th, 2008 08:23:00 PM
Boston, I'd rather not clutter up Dr. K's blog with our own personal chit chat (and I have a LOT to say--lol!). How do I let you know my e-mail address without posting it here for the world to see?
robyn w June 15th, 2008 10:15:00 PM
You're so right....sorry Dr. K and everyone else.
Robyn I made a fake craigslist email, it should get to me if you want to send to it. Just title your email something Dolittler-related.
pers-721111387@craigslist.org
Thanks!
anonymous in boston June 15th, 2008 10:53:00 PM
anon. in Boston:
I was reiterating the comment in the blog "In fact, this view is so increasingly prevalent that new grads now prefer free time to money."
And yes, as a matter of fact, I have worked TWO jobs most of my life, and currently at age 52, my work schedule is 5 days week, 6 days the following week, alternating===equals 3 days off every 2 weeks OR and extra 26 days a year OR a 57 week year!!!! All to maintain the SAME salary as 2007.
Barbara A. Albright/New Hampshire June 16th, 2008 11:01:00 PM
thank you sir
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laki September 25th, 2008 12:55:00 PM
I have learned to regret giving this number to two people. Both of them have called me on my day off to talk about a pet I had not seen (because it was my day off) and even telling them to follow the directions of the doc they had seen AND that I was OFF (and on a date once.) an dI could not shake them after syaing that multiple times.
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