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A veterinary blog for pet lovers, vet voyeurs and the medically curious...
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Let me first say that I‘m not one of those vets who denies her clients written prescriptions. Nor do I begrudge them a savings on products they can buy elsewhere for less. I do, however, have a problem with unscrupulous merchants who sell products that are diverted from the normal chain of distribution.
Here’s a story that illustrates my frustration on this:
Mrs. Savapenny arrives at the hospital complaining loudly that the Frontline product we recommended does not work at all. In fact, she was so sure it was useless she actually saved a drop and applied it to a flea she’d trapped in a flea comb. “It did the backstroke,” she quipped. “The flea was happy as can be.”
What am I supposed to do? Return her money?
When I offered to switch it for another product she quickly explained that she had not purchased it from our hospital: “I bought it online.” Nor, could she remember the name of the website, since she simply finds the least expensive Frontline seller and buys from whomever’s offering it cheapest on the day she needs it.
Turns out Mrs. Savapenny had been duped. When she later brought the product in for me to look at its interior packaging was not the right color and the foil label on the back of the standard Frontline ampules was not the manufacturer’s. I didn’t have to try the flea Olympics trick. The stuff was clearly not Frontline.
Of course, this was not the first time I’d dealt with sham products first hand. I’d once seen a major pet retailer’s version of a popular flea killer labeled “Australia,” as in, it first went to the South Pacific before said pet superstore purchased it in bulk off the foreign exchange.
Does that mean the product is bad? No, not necessarily at all. But it does speak to the issues we’re up against when we recommend products. Going outside the normal channels of distribution means there’s some risk for the end users: our pets.
No, this is not a cautionary tale devised to ensure I make more money in my profession. Indeed, my role is not that of pharmacist and I’m OK with losing this sideline income.
But when I recommend a product like Frontline I damn well want to be sure it’s exactly what it says it is. God knows I don’t need a cadre of clients like Mrs. Savapenny breathing hot fumes of Frontline discontent down my neck…especially when I know where she can get the good stuff…for eighty cents more.
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"The greatness of a nation can be judged by the way its animals are treated."
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- Mohandas Gandhi
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There is an FDA site (escapes me at the moment) that has clear instructions on how to tell if you have a knock-off flea/tick preventative. It sounds like this lady was duped by a bad forgery and, not even a good one.
http://217.154.68.186/pestnews/actives/fipronil.ht...
I get my hearworm meds from Canada. Value heart is the brand name ( generic ) Needing meds for 8 greyhounds is not cheap. I've yet to find a vet that can match the price. I also checked the company out before I ordered. A 6 month supply cost $160.00 including shipping. It would cost me $300.00 from my vet. But as with anything you need to do your homework.
Is there a place to report such things?
This would not solve the gray market problem by itself but it would enable pet owners to verify immediately, without opening the box, when a product was determined to not be legitimate and thus the company that sold it could be identified, notified, and perhaps "corrected"?
I hate to burst your bubble, but frontline is NOT working on fleas like it used to....I begrudgingly have switched to revolution which I am not a fan of because of how it works, and it works better, but still not like frontline used to work.
my vet says he's seen an active decline in frontline's effect for the last few years...
so from online or the vet's office, in NJ, fleas have mutated....<lol>
As to product protection, the Fort Dodge people have pioneered individual ampule identification for safety. Too bad their product, ProMeris, doesn't seem to be panning out.
I wouldn't take the chance. Get the meds from your pharmacist or vet.
http://yosemite.epa.gov/r10/enforce.nsf/2fb9887c3b...!OpenDocument
The pricing needs to become more competitive so that the health of the animals can be front and foremost. I think it is ridiculous that other countries get better pricing. On any drugs human/pet alike...our system doesn't work on the drug front. IT's an issue that has needed reform for a long time.
I hope it's not all resistance, because as much as my dogs swim it has been wonderful to have Frontline to keep the parasites at bay. Hate to lose that.
:)
And yes, I, too, buy the resistance line. That's why I'm using a lot of Comfortis this year.