A couple of weeks ago I committed a medical error. I meant to blog about it at the time but, uncharacteristically, something stayed my flighty keyboard fingers. I’m still not sure what it was that denied you the up-to-the-minute access I like to offer, but the following questions might have had something to do with it:
Will others think me stupid? Careless? Saddled with poor procedural infrastructure?
Might it implicate me should the case ever turn legal?
Will it make me feel even guiltier when you let your comments fly?
As I key out these questions, I’m wincing. They’re right on target. So what, then, changed my mind…?
In human hospitals, Morbidity and Mortality Rounds (“M & M’s,” for short) are popular for the way they dispassionately rehash the ways people sicken and die in hospitals. What could we have done better? How could patients have been relieved of suffering or even saved?
As a friend of mine likes to say, mistakes WILL happen. It’s how you react to them that counts. He has three rules to follow when these things happen. Ask yourself:
1-Is there something you could have done to prevent what happened?
2-What can you do to make sure it never happens again?
3-Now that you’ve completed steps one and two—get over it!
He’s big on following through on number three, convinced as he is that burnout unfairly relieves the world of doctors who would otherwise be the best at what they do—ironically, for caring enough to stress out about mistakes less sensitive souls shrug off as inevitable.
My “accident”? Relying on a weight in the chart to calculate the dose of Immiticide, the drug we use to kill heartworms in dogs.
The dog’s recorded weight, five days earlier, was 24 pounds. After fully depressing the plunger on the syringe it occurred to me (in a “nooooooooo” kind of moment) that the amount I’d just injected into him didn’t seem to make sense for his appearance.
A quick trip to the scale confirmed my fears: He weighed just 17 pounds. I’d just overdosed him by about 40%. A mad dash to the telephone later and Merial (the drug’s manufacturer) tried to talk me down off the ledge by reporting statistics for 100% overdoses with no apparent untoward effects.
Somehow that didn’t make me feel any better…not when severe pain at the injection site is the biggest side effect…not when this dog was apparently already suffering it…not when his increased pain was likely to be proportionate to the excess amount I’d overdosed him with.
Sure, the dog’s fine now. He received extra pain relievers and did better than I’d expected. And, yeah, he’s projected to do as well as any other heartworm infected dog, even after having received a whopping dose of parasitacide. Merial swears it’s going to be fine. But how did it happen and what could I have done differently?
1-I always calculate my doses twice for drugs I don’t use frequently (I use this one about six or seven times a year) and I didn’t forget this time. But…
2-I don’t always recheck my weights if only a few days have gone by. For drugs like this one, getting two weights is going to be my future standard (the first one was clearly erroneous, probably a simple scale malfunction or movement error).
3-And now that I’ve taken steps one and two, I’m going to be kind to myself and proceed directly to the third...and just get over it.
So what changed my mind when it comes to blogging about it? I guess it's the fact that sunlight is not just a great disinfectant...it can also spotlight the very human ways we commit errors. As with M&M Rounds, it might even shine a light on corrections others will adopt to prevent them from ever happening again...
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well the lesson is learned its hard sometimes in the rush if a busy day to double check but no harm no foul
jim hall September 4th, 2008 12:25:00 PM
Being the yapper that I can be, I find that under most circumstances I can process info fairly well.
Recent situation: Pearl (IVDD afflicted) had 2 emergency visits this past Spring involving lameness. On the second, different vet from the 1st, thought it necessary to sedate her for x-rays, and ultimately gave her either prednisone or pain shot (need to refer to invoice--not handy).
Upon departure, I casually inquired as to what her weight was, and the reponse was "double" her actual weight. I left in silence, but uneasy as to whether a.) dosage of either injection based on chart-true weight? OR b.) harmful if "doubled"
Obviously, I kept careful watch for 24 hours, was prepared for an emergency return visit
no harm, no foul------but?? how would I feel if it had been different?
Barbara A. Albright/New Hampshire September 4th, 2008 01:18:00 PM
We all make mistakes, big and small. And lots of us beat ourselves up over both! Mistakes don't make us seem stupid, unless we do bad ones on a regular basis. You are right...learn the lesson and get over it.
Donna September 4th, 2008 04:30:00 PM
Step #3 IS the most important. Whether the outcome is good or bad or catastrophic, beating yourself up never changes anything except causing increased stress. It's very similar to worrying about something over which you have no control - does nothing but raise your cortisol levels.
But I'm glad the dog is doing OK! :-)
Barb September 4th, 2008 05:00:00 PM
This just shows me what an upstanding person you are, Dr. Khuly. I would love to have you as the vet for my "kids" if I lived in your area. You made a mistake that could have happened to anyone and, as hard as you are taking it, I'm glad the outcome was good, or you'd really be beating up on yourself right now.
Vicki T September 4th, 2008 05:18:00 PM
First ... I am over joyed that everything turned out ok, for both you and the dog. I have made more mistakes than I care to remember - learn and move forward (although easier said than done!) I'm just curious....did you have a gut feeling that before giving him the shot something was wrong. I try to always follow my instincts, if not I am almost always kicking myself later. I still trust you with my four legged brood of five. ;-)
Dana Marcus September 4th, 2008 05:25:00 PM
So you learned a lesson.
I do think one step is missing though.
Which is: tell the owners, if you haven't already.
Apologize, and tell them it gave you quite a fright, tell them that you don't think the dog suffered from it, and it gave you a very important reminder. Tell them all about calling Merial, what they said, the extra pain control and/or monitoring, etc.
I know that in human medicine, there is still debate about whether or not to tell patients especially when there are no adverse effects. But I just think it's the thing to do. I think patients -- and in the case of pets, owners -- have a right to know. Morally.
And although I doubt it, is it 100% sure that there could not be some consequences down the road?
Anyway, this is the kind of error even a conscientious person can make, and if you are entirely open about it, I'm sure the owners will probably just reassure you and in fact, probably feel bad for you, since the dog is OK.
Had the dog not been OK they probably would feel differently.
Thanks for sharing though. The day you start hiding and not being honest with yourself and others is the day you go down the bad path, so it is good that you aren't doing that.
It speaks well of you as a person, and it bodes well for your ability to continuously improve.
Stefani September 4th, 2008 07:08:00 PM
As a veterinarian myself, I especially appreciate your post. Our willingness to admit mistakes is crucial for our patients' benefit, the confidence and commitment of the staff/team, and our own sanity. Thank you for sharing.
JC September 4th, 2008 09:00:00 PM
Glad it all turned out ok. Now here's my question--
What's up with the scales? My vet has one that is on the floor. Agadore can get on it 3 times in one visit, and his weight will vary from 65 lbs to 87 lbs. I know it must be related to where he stands on it. I try to make sure he is centered, but it doesn't seem to matter.
Surely there is a more reliable way to get an animal's weight, especially when it comes to dispensing drugs.......
Agadoresmama September 5th, 2008 12:42:00 AM
Stefani: Oh yeah--I told the owners. This happened to be a charity case--they were not being charged anyway--but I probably would not have asked them to pay had it not been. Docs and professionals of all stripes get into trouble when they hide things. Be honest. Apologize. Let them SEE how sorry you are. It's not a cure-all (I'll still always keep malpractice insurance) but it helps soooo much. We all (at our hospital) have the same approach and in 85-plus combined years of experience we've never been sued (though we've been threatened once or twice).
Dr. Patty Khuly September 5th, 2008 08:28:00 AM
Oh--the scales--yeah I hate that! My approach is to trust my judgment and THINK. Does this dog FEEL like she's 24 pounds? Believe it or not, after years of doing this you can get pretty dead-on when it comes to knowing if your scale is off. Keeping cans of specific weights to test your scales is also crucial. Do this once a week and you can be even more comfortable knowing your scales are right. In a big dog's case, just weighing yourself (come on, you know what you weigh) makes sense to those who question a scale's weight.
Dr. Patty Khuly September 5th, 2008 08:31:00 AM
Mistakes happen, people will be blamed...
luckily the pet will be fine, but you do need to be honest about your mistake to the owners.
I would never sue someone who made a mistake but was honest about it, however if there was no forthcoming about an incident and I found out about it in another way, that would cause me anger and pain, that the relationship was not even enough for honesty.
For example....my son received methotrexate during a round of chemo. He started having side effects a few days later. However one was confusion. a side effect we had never seen before withthe metho...so i called the clinic. the director was on call and called me back telling me, it was typical and just to give my son robitussin to counter act the effects. He didn't listen to me that this was not typical...long story short, my son was admitted to the hospital with a blood sugar of 846. the chemo caused diabetes and he was obviously in serious danger.
Did I sue the dr? no....was he negligent..yes....did he apologize...yes...reluctantly. But it was ONLY because he came and spoke to me that I allowed him to have no other consequences eve though my son recovered.
LorriM1 September 5th, 2008 05:45:00 PM
I don't call "accident" the misdiagnosis of US, resulting in unnecessary and killing surgery, expecially when the vet is a board certified internist. Although the internist was not a radiologist but an hematologist, the board certified surgeon relied on that diagnosis, operated on my canine companion, and my pet died within 3 days after discharge from the surgical referral hospital! They did not only admit their "mistake," but they refused to talk to me about my pet's death!
Fotini September 16th, 2008 02:03:00 PM
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